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Business Profile

Computer Software

Tuya

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought a hyrion Smart LED Light Strips,50 ft WiFi LED Light,Sound Activated Color Changing with ***** and Google,Sync Music with Led Strip Lights for Bedroom for Living Room, Home Decor from ******. I have other led strips in my home using the tuya mobile ios app. When i try to add the new one scanning the ** code in the app it points me to a website that then reopens the tuya app. so its taking me in a circle rather than adding the light to the app.

  • Initial Complaint

    Date:11/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 cameras from Tuya and also purchased the cloud services. Installed both cameras and they wouldn't set up. Call customer service which is in another country, they literally yelled at me telling me the cameras need to be returned as they aren't working. I tried to cancel subscription and app wouldn't allow it. I deleted cameras off app and the subscription went away I assumed. I contacted customer service to ask for my refund on subscription and they said once you buy it they can't refund. This is a crime. I didn't get the service from them at all. Never had cameras working.

Tuya is NOT a BBB Accredited Business.

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