We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Dango Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I purchased two products from this company on Nov 25, 2024. It has been almost a month, and I still do not have the product or a concrete solution. I have been in contact with customer service, which has been vague and irresponsive. There is not number to call, just an email. The customer support representative is always giving me the run around despite my demands for the product purchased. The product shows a tracking number that has been stuck ever since the purchase was processed.

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a watch and it was not working the same day, in fact the same hour, it arrived. I emailed the company the same day, with no response for days, then a week later with no response many days later. They offer a money back guarantee but they are not responding to the only contact channel they have. They also offer a lifetime warranty but again they are not responding. This is beyond disrespectful and frustrating. I paid $154.39 USD. Order date November 21, 2024

  • Initial Complaint

    Date:12/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Much like other complaints about this business, its surrounding transparency of "available" on hand inventory and delivery time. I ordered multiple items on Nov 26th, 2 were gifts for an upcoming event (hence why I picked and paid for 2-day shipping) which I have missed at this point, and would have bought something else if this company was clear and transparent on delivery and current inventory. I contacted customer service via email (no way to speak with an actual human). I did get response stating that one of the items I ordered was "pre-order" and claimed that it was clearly stated on their website....it's not. I also asked for them to confirm that they had the correct order to which I received no confirmation or acknowledgement to that very question. Then, I'm served a social media post saying that my item was in stock and to "buy now". I emailed customer service again with a screenshot of the post asking if my order would now be shipped. Two days later, no response and my order is still "preparing". 1st world problems?... yes. but it's the principle of truth and transparency in advertising, not to mention customer service. I'm a phone case junkie and have waited for cases in the past with no problem, but there was full discloser about inventory levels and delivery times from those companies. This is a prime example of less than transparent business practices teetering on deceptive and extremely poor customer service. I have zero confidence my items will ever arrive.

  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 13, 2024, I purchased a wallet from Dango. This wallet was advertised as bulletproof and I noticed that the frame of the wallet was bent for no reason. I emailed the support team to inquire about their warranty that covers products that are defective. I have attached the email thread. They told me it wasnt bulletproof even though it was advertised as such. I want a new wallet because I paid almost $100 for their product because I believed their advertising.

  • Initial Complaint

    Date:04/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ******* Dango products. Cost,$109.50. Product ordered on 4/10/2024 sent email on 04/17/2024 as no updates or shipment status received. Same day I received an email my item was shipped **** **********************. However tracking for three days shows item received acceptance pending. **************** states the tracking number is just a pre shipment tracking number and the item will be shipped once available as they sold out. Yeah, thanks. I tried to explain to the representative that tracking shows item was received by **** but for some reason there is either some miscommunication, cognitive dissonance, or just plain incompetence. Ive ordered from Dango several times over the past few years and never had a problem except once with a pre order production delay which was resolved quickly but lately the customer service is severely lacking.

  • Initial Complaint

    Date:01/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Dango on 17 December 2023; its 4Jan and Ive not received my product (iPhone 15 case). Ive emailed (which is the only way they allow customer communication, how convenient). Ive sent six messages through Dango website and have received no response. I want my money returned.

    Business Response

    Date: 01/10/2024

    HI, we were waiting on the customer to advise on what color wallet he wanted (we were providing for free due to a promotion that was going on during the preorder).   We communicated yesterday and recieved his choice.  We have since shipped his order. 

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an iPhone case with 2 day shipping. Did not receive case for a week and emailed twice. Finally seller told me the purchase was a preorder and that it would ship in another week. There was nothing on the website or in my email to suggest that this was a preorder. It was completely falsely represented. Finally got my phone case and put it on. The place where the iPhone buttons are are very difficult to reach so several times a day I find myself irritated by having to work my fingernails into the slits to turn the volume up or down.Recap of issues:-false advertising on website -poor product design on an expensive premium product -aloof customer case -reviews are misleading. on the product page they show tons of 5 star reviews for other products so you have to scroll down for a very long time to spot a relevant review of the product youre considering

    Business Response

    Date: 01/08/2024

    Hi ****, we would be happy to look into this for you and sorry for any issue this has caused for you.  Do you happen to have an order number that we can reference?  We will look further into this to make sure it gets resolved ASAP. 

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a phone case from Dango they said the product would ship at the end of November and they gave me the date of November 29. I never got an update on **** so I emailed them and asked when are they shipping they said unfortunately they would be shipping out on December 4 December 4 came and went and they claimed they are working on printing labels and they would send them out. It is now a week after that. When I ordered a phone case for $100.00+ dollars I dont want a million false answers of why it hasnt shipped

  • Initial Complaint

    Date:08/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 wallets from Dango Products (dangoproducts.com) and after a couple of days I decided to return both. I mailed them back by **** mail and they were both delivered. I have tracking numbers stating they were delivered to Dango Products.2 wallets:1 was $79.00 and the other was $223.11 Dango Products refunded me $79.00 only, stating they never got the other wallet, which was $223.11 Despite adhering to the return guidelines and waiting for an appropriate amount of time, I have not received the refund for the returned wallet. I have contacted DANGO PRODUCTS customer service department multiple times via email, providing them with the return tracking details and seeking an update on the refund status. Unfortunately, I have not received any concrete information or a timeline for when the refund will be processed.I am deeply disappointed by the lack of communication and resolution from DANGO PRODUCTS I believe that as a consumer, I have upheld my responsibilities in following the return process accurately, and I expect the retailer to fulfill their obligation by processing the refund in a timely manner.I am also including the TRACKING NUMBERS from the **** to prove the wallet was returned:**** **** **** **** **** 85 **** **** **** **** **** 08 Thank you.

  • Initial Complaint

    Date:10/16/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wallet and a few other things from Dango Products 6 days ago and have yet to recieve any updates. The total was ****** and the payment was successful and has already been processed. I have checked the tracking number they emailed me multiple times, and my package has not moved at all. Order # XXXXXXX and Tracking # XXXXXXXXXXXXXXXXXXXXXX. I have tried to reach out to their support team via email, but have yet to hear back. I'm beginning to feel like I got scammed.

    Business Response

    Date: 10/27/2022

    Business Response /* (1000, 5, 2022/10/19) */
    Contact Name and Title: ***** R
    Contact Email: *************************
    Hello
    We are sorry to hear this, we had been in contact with you to let you know that the USPS won't scan the tracking until either in your local post office or delivered which we do not have control over and let you know that if it is truly lost we will reship it. We checked tracking today and it shows as delivered today. The tracking had only updated today when it was closer to your local post office


    Consumer Response /* (2000, 7, 2022/10/24) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

Dango Products is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.