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Business Profile

Plumbing and Heating

Cal State Plumbing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing and Heating.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/13/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/7/22, I asked **** (Cal State Plumbing) to come take a look at a leak coming from my a pipe on my tankless water heater. He identified that the condensation drain pipe was not attached properly. He asked whether I wanted him to fix it and I asked him how much it would be. He said *** and I agreed. He then proceeded to apply some glue to the fitting and re-attach the pipe.

    However that night, we discovered the leak was still a problem, and in fact had gotten worse. Our hot water shut off entirely. I asked Marc to come back since his fix was clearly not effective and he told us to seek help from a different plumbing company. I then asked him for a refund since he did not properly fix the leak and possibly caused damage to our water heater (which I did not try to blame him for). His response was that the *** was a "trip fee" to diagnose the problem and could not be refunded. This was obviously a lie since he explicitly asked me whether I wanted him to fix it before charging me anything. When I told him this, he literally said "you can take me to court".

Cal State Plumbing is NOT a BBB Accredited Business.

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