Complaints

This profile includes complaints for Chegg.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chegg.com

  3990 Freedom Cir Santa Clara, CA 95054-1204

  
• 

  Chegg.com

  530 Howard St Ste 100 San Francisco, CA 94105-3016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact Chegg's customer service department several times and no one at the call center ever answers the phone. After an hour the robot hangs up on me. I tried to do the text support option and the person in charge of it( possible a robot as well) never did connect me with an actual customer service representative after repeated requests and after the text support person said to wait for an agent to become available. Obviously, Chegg needs to get there phone lines in order, have their call center hours posted on their website, and have the option for customers to receive a call back. I was originally calling about renting a text book, and the billing portion of Chegg's website not working. The website never loads anything that would allow me to enter a credit or debit card so that I could actually pay for my book rental. I guess that I will just purchase the book that I need for law school on ******.

  Business Response

  Date: 01/07/2025

  Hello ******,
  
  
  We thank you for your feedback and for sharing your experience with us. 
  
  We sincerely apologize for the frustration youve encountered while trying to get in touch with our support team. We understand how important it is to receive timely support, especially during the busy student rush season, which is currently affecting our queues volumes. We are actively working on improving our service and response times, and we truly appreciate your patience as we continue to make these adjustments.
  
  The best approach we recommend often to students is to prioritize using a computer/desktop with the ****** Chrome browser. If this is currently being used, then a few troubleshooting steps such as clearing the cache and cookies may help. 
  
  Here's the step by step process on how to refresh your cache and cookies on ****** Chrome: 
  
  1. Hit the vertical three dots on the upper-right corner of your web browser.
  2. Scroll down to Settings.
  3. Hit Privacy and Security on the left-hand side of the page.
  4. Hit ******************* at the top of the page.
  5. Change "Time Range" to "All Time".
  6. Make sure all 3 boxes are checked.
  7. Hit "Clear Data".
  8. Exit your browser and re-enter. Log into Chegg. 
  
  
  We want to make things right for you and to help, we issued a 10% + free shipping coupon for future textbook orders. 
  
  Again, we appreciate your feedback, and we hope to have the opportunity to assist you better in the near future. 
  
  
  Best,
  The Chegg Team

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Chegg online homework help last year. I canceled my account but they continue to charge. I have contacted them many times. They always say my account is canceled and Im not eligible for a refund but they continue to charge me monthly.

  Business Response

  Date: 01/06/2025

  Hello *********, 
  
  
  We would first like to apologize for any unexpected charges you may be seeing.
  
  We would be happy to help locate and put a stop to these charge attempts, but we are unable to locate an account with the information provided in this complaint. We have sent a separate message to the email address listed in your contact information to obtain some additional information. Please respond there so that we can get this matter resolved for you.
  
  
  Best,
  The Chegg Team

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22767133
  
  I am rejecting this response because:

  It seems like they are just trying to push me off. I submitted screen shots of the charges. The phone number on my bank statement is Cheggs number. They just keep saying they cant find my account. I no longer have an account but I gave them all the information to stop the charges. They keep asking for different payment used. I have provided them everything that shows the card used.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 01/07/2025

  Hello *********,
  
  
  We understand and apologize immensely for any inconveniences you are experiencing. 
  
  After attempting to search with the information you have shared with us, we are not locating the account where charges have taken place. In order to continue to attempt locating your Chegg account, please reach out to your financial institution to confirm charge details that would be linked to the Chegg account charges. 
  
  During our communication, we stated the following but will reiterate it to help convey the best route next. We can search for any additional card number that might have been on the Chegg account, such as an old card, a new card, or a joint account card number that may have a different last four of card on file for the same bank account. Please also make sure to check that the form of payment was not made through ******, ***, Venmo, Mathway, Apple Pay, ****** Pay, or a subscription purchased through the app store on an iPhone or ************** device. If new transaction information is provided, we can continue in attempting to locate the Chegg account. However, please keep in mind that payment made through Apple Pay, or a subscription purchased through the app store on a mobile device cannot be located by searching with billing details. 
  
  If there are no further details, we highly recommend to dispute the charges with your financial institution. This can help pinpoint the exact account charging you and our billing team would work directly with your bank to resolve the charges. 
  
  We avidly want to resolve your inquiry in stopping any charges and remediating the costs incurred, but being unable to locate the account charging you has put the situation at a standstill. 
  
  We again appreciate your patience while we investigated further and will consider this matter closed. 
  
  
  Best, 
  The Chegg Team 

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered that since November of 2023 I have been fraudulently billed a total of $318.75 from Chegg, Inc. I never approved or signed up for a subscription. I attempted to get assistance from the Chegg website to request a refund and cancel this subscription but have been unable to connect with anyone for customer service. I've called the ******************** phone number listed on the BBB site (it is NOT listed on the Chegg site) but only get a recording. I've sent emails and tried to contact them thru the website chat, but no response. I am very frustrated and what this company to STOP billing me, cancel the subscription, and refund the $318.75 they have billed me.

  Business Response

  Date: 01/07/2025

  Hello ****,
  
  We would like to apologize for your experience with Chegg thus far and are here to look into this matter further.
  
  After reviewing the information provided, we were able to locate two Chegg Study subscriptions the first which began on 01/21/2024 under a privaterelay email and the other on 01/24/2024 under and icloud email. We do not see a successful cancellation had been processed on either subscription which is why charges did continue to process.
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student.
  
  You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership. Our support number is available directly on help center: ***********************************************************
  
  During the recent contact with support 12/29/2024 we see they were able to extended a one time courtesy refund towards the subscription billing under the ****** email, however this is the most that can be refunded on an account. Typically subscription charges are non refundable per our terms of use, given your experience we extended a final courtesy refund towards the most recent 90 day billing cycle under the secondary account found under the privaterelay email, however this is the most that can be refunded on an account. Depending on your financial institution the refunds typically take within 5 business days to post back to the original form of payment. If you wish to seek additional refunds, we suggest reaching out to your financial institution directly due to the original charge on the account(s) billing over 90 days.
  
  We can confirm each subscription has been cancelled on and will no longer bill you further.
  
  We thank you for your patience while we worked to get this matter resolved.
  
  Best,
  The Chegg Team

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay the monthly CHEGG subscription for my daughter. She had an account associated with her school email in high school until graduation in June, 2020. In Sept, she opened a new account using her gmail because school email accounts are deactivated after graduation. I continued to receive a monthly charge on my credit card, under what I thought was her new account. In November, 2024. I told her she needed to pay the monthly subscription and she informed me she had been paying since May, 2023. I was confused as to why I was still receiving monthly charges. In my first call to Chegg, they informed me my card was charged if there were not available funds on my daughter's card, using my card as a back-up. Upon further investigation, I discovered most months had duplicate charges on my and her cards.I called CHEGG again on 12/2/24 and the representative informed me there were two accounts for my daughter with two different emails. I explained the email ending in @*************** was an inactive high school email. He explained he could not find any request to cancel that account. I can't imagine that when my daughter set up her new account with her gmail in Sept, 2020 she would not transfer accounts. She has a been loyal CHEGG customer since 2017, who has been charging her for two accounts under the same name since 2020. The representative said he could only refund three months from the @*************** account. This is poor business practice can CHEGG legally charge a monthly subscription to the same person, one account associated to an active email and one to an inactive email?I would appreciate your assistance to help secure a refund for the charges to ********* Torberts account ending in @*************** billed after ********* ******* established a new account in Sept 2020 using the email ************************* Additionally, please provide information about relevant consumer protection laws that may apply in this situation. Thank you!

  Business Response

  Date: 01/02/2025

  Hello *****,
  
  We would like to apologize for your experience with Chegg thus far and are here to look into this matter further.
  
  We reviewed the information provided, and were able to locate the duplicate Chegg Study subscription which began on 01/21/2020. No successful cancellation had been processed on this subscription until 12/02/2024, which is why the charges did continue to process. We can confirm the account was located and the subscription was cancelled on 12/02/2024 when you reached out to customer support on 12/02/2024.
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student.
  
  You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership. Our support number is available directly on help center: ***********************************************************
  
  Typically subscription charges are non refundable per our terms of use, given your recent experience we have extended a one time courtesy refund towards the most recent 90 day billing cycle towards both accounts billing, however this is the most that can be refunded on an account. Depending on your financial institution the refunds typically take within 5 business days to post back to the original form of payment.
  
  If you wish to seek additional refunds, we suggest reaching out to your financial institution directly. We can confirm the subscription associated with the email domain district***.org has been cancelled per your request on 12/02/2024 and will no longer bill you further.
  
  We thank you for your patience while we worked to get this matter resolved.
  
  Best,
  The Chegg Team

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You have been charging me $20 every month while my account shows no card on file or a expired card from 2020 and it wont let me delete the account. You have no contact number to call to resolve that works. I want to close my account. Please stop charging me every month and not letting close my account.

  Business Response

  Date: 12/31/2024

  Hello *****,
  
  We would first like to apologize as we understand unexpected charges are less than ideal, and are here to look into this matter further for you.
  
  After reviewing the information provided, we were able to locate the Chegg Study Pack subscription which began on 05/28/2023 where the user signed in using ***** on the device. No successful cancellation had been processed on this subscription, which is why charges did continue to process.
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The service is not billed based on usage but rather for services rendered. The usage of that service is at the discretion of the student. You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the free trial period (if applicable, to prevent any service charges) or at the end of the billing month in which your request to cancel was received. You can also contact customer support to cancel the membership.
  
  While the Chegg ************* charges are non-refundable per our terms of use, we were able to process a one-time courtesy refund on the most recent 90 day billing cycle. Depending on your financial institution, please expect 5 business days for the refund to credit back onto the original form of payment. If these charges are being claimed as unauthorized by the cardholder, this would need to be directed towards your bank/financial institution.
  
  We can confirm the subscription has been cancelled on 12/31/2024 and the account has been closed per request to prevent further billing.
  
  Should you require further assistance with your account or have any future questions, our support team is available to provide ongoing assistance. Please feel free to reach out to us at chegg.com/contactus
  
  Thank you so much for your patience while we worked to get this issue resolved.
  
  Best,
  The Chegg Team
  **********************************************************************************

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it is near impossible to cancel subscription from Chegg. cannot do it online as it says the page does not exist. you cannot cancel subscription by email, website, app. I have been on hold to talk to someone via telephone but only get disconnected. i believe this to be illegal. please do something.

  Business Response

  Date: 12/31/2024

  Hello *******,
  
  We would first like to apologize as we understand unexpected charges are less than ideal, and are here to look into this matter further for you.
  
  We make it easy for customers to cancel their subscription at any point by phone, text messaging, e-mailing ******************************************************** or by managing their own account settings on our site. Once a subscription has been cancelled, we send the customer an email confirming the cancellation. Please note, subscriptions purchased through ***** or ****** Play Store on your mobile device will need to be cancelled by following the steps in the settings on your phone to proceed with cancellation of the service.
  
  After reviewing the information provided in the complaint, it appears this issue has been resolved. We can see you reached out to our customer support on 12/29/2024 where you confirmed you had successfully cancelled the subscription on your end through your ************ device settings. Please ensure that you have received a confirmation of the cancellation to verify that it has been processed successfully.
  
  Should you require further assistance with your account or have any future questions, our support team is available to provide ongoing assistance. Please feel free to reach out to us at **************************************************************   
  
  Thank you so much for your patience while we worked to get this issue resolved.
  
  Best,
  The Chegg Team
  

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my textbook to Chegg on time. I recieved a late fee of $5.66. I called and Chegg found the textbook. Chegg refunded me $4.99. I asked why I was not recieving the full $5.66 and was told this was due to sales tax which I needed to pay on the order. I do not understand why I would pay sales tax for an incorrect fee. Chegg has overcharged me by $0.67 and refuses to refund me.

  Business Response

  Date: 12/26/2024

  Hello ******,
  
  
  We appreciate you letting us know about your recent experience and are here to look into this matter further for you.
  
  Reviewing your account with the information provided and the book order in question according to your inquiry. 
  
  We acknowledge that your books were indeed returned with the tracking information available to support your case. We do see the book was manually checked in by one of our advocates on 12/24/24 with a refund processed as well. After reviewing the conversation you had with our support, we apologize to that you are receiving the full amount of the late fee not a portion of it. 
  
  If you do not receive the full refund please reach out to our general support team and they will be happy to assist. 
  
  At this time, we can confirm the book order has been checked in, so no further charges will continue.
  
  We thank you for your patience while we got this resolved for you.
  
  
  Best,
  The Chegg Team

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is ridiculously difficult to remove a payment method from a Chegg account. The only way to take back your credit card information is to contact customer service. Not only do you have to contact the support team, but you have to cancel any active subscriptions on the account to do so---even if there is another active card on the account. Not to mention that the information on how you can remove a payment method is absent from their website/Help Center. It's an incredibly predatory tactic to require jumping through that many hoops simply to remove payment method information from an ********** would be easy to implement an option to allow customers to remove a payment method themselves online, so the only reason to set up the system this way is to con more people out of money by hoping they forget to cancel their subscriptions or accidentally resubscribe.I had this issue, and eventually Chegg's customer support team was able to remove my card information. But the process to do so was annoying and difficult.

  Business Response

  Date: 12/26/2024

  Hello *****,
  
  
  We appreciate you letting us know about your recent experience and understand your sentiment with our platform. 
  
  With the way our system functions if you have an active order on file and you are seeking to remove a payment method, we cannot guarantee that same card won't get charged again in the future. Once a card is added and there still is an active order on the account, the system has it stored until that active order is expired. so if your new payment method fails for any reason, it could default back to the old payment method even though it has been removed. For this reason we limit the ability to remove payment methods for your protection, and in order to set proper expectations. 
  
  We allow users to update / modify their payment method, however for security purposes if a payment method needs to be removed you can contact our support team to assist: **************************************************************************************************************************************************************
  
  We are actively looking into possible future implementations/improvements and appreciate this feedback immensely. 
  
  We thank you for your patience while we looked into this matter for you. 
  
  
  Best,
  The Chegg Team

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22727177
  
  I am rejecting this response because:
  

  Your response does not address the reason why, when all active subscriptions have been removed, the consumer cannot remove payment methods from their account by themself and must go through a lengthy and annoying process of contacting a customer service representative. Also, your response fails to address why the information on how to remove a payment method is entirely absent from your provided *********** articles, as far as I've been able to tell.

   

  I understand the rationale behind not allowing payment method removal when there is an active subscription, but again, this does not address the two issues above.
  

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 12/31/2024

  Hello *****,
  
  
  We thank you for the follow-up questions and can address both to hopefully your satisfaction.
  
  A subscription that has been cancelled but still is active until the next billing cycle is categorized as an active subscription due to some financial institutions requiring additional time to process transactions. With this being said, we cannot remove a payment method until all orders full are complete or subscriptions are entirely expired. It was discovered that with the action of removing payment methods being accessible from the user level, that fraudulent transactions had occurred at a higher frequency where we had to retract this capability. The best course of action in removing a payment method would be to contact our Chegg Support. 
  
  As we said before, we are actively looking into possible future implementations/improvements and thank you for this feedback.  
  
  We appreciate your patience while we looked into this matter further and we will now be considering this case closed.
  
  
  Best,
  The Chegg Team

  Customer Answer

  Date: 12/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.While you still have not addressed the reason you bury the information on how to remove a payment method, I feel my point has been made.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my textbook rentals to *** on 12/13/24 for return and received a confirmation of shipment e-mail from Chegg on 12/13/24. (See document) On 12/23/24 I received an e-mail stating I was automatically charged for an overdue book. (See document) My account says that my books are overdue, but I have the shipment confirmation e-mail from Chegg and the *** proof of delivery. I cannot get into contact with Chegg **************** even though I have been waiting on Chat for over an hour, called twice, and texted with no response.

  Business Response

  Date: 12/26/2024

  Hello *****,
  
  
  We appreciate you letting us know about your recent experience and are here to look into this matter further for you.
  
  Reviewing your account with the information provided and the book orders in question according to your inquiry. 
  
  We acknowledge that your books were indeed returned with the tracking information available to support your case. We went ahead and manually checked in the books on your account please disregard the late reminder emails. 
  
  At this time, we can confirm the book order has been checked in, so no further charges will continue.
  
  We thank you for your patience while we got this resolved for you.
  
  
  Best,
  The Chegg Team

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shocked to find a charge of $10.72 on my card that I never authorized and for which I received absolutely no notification. Upon noticing this, I immediately reached out to the companys support team, only to be told that the issue was likely due to my email filters. This explanation is unacceptable. I thoroughly checked my inbox, spam, and junk folders, and I can confirm there were no emails from the company regarding this charge or any related matter.This entire situation is beyond frustrating. Charging a customer without their authorization is a serious issue, but failing to notify them and then deflecting responsibility with a weak excuse is downright unacceptable. Transparency and clear communication are the bare minimum I expect from a company handling financial transactions.I demand a refund of the $10.72 that was improperly charged to my account.

  Business Response

  Date: 12/26/2024

  Hello ****,
  
  
  After reviewing the information provided, we were able to locate the Chegg Study subscription which began on 01/20/2024. No successful cancellation had been processed on this subscription, to avoid a charge the subscription would need to be cancelled prior to the renewal date of 12/17/24.
  
  With Chegg Study, the subscription is set to bill until a successful cancellation is made. The subscription must be cancelled prior to the billing date to prevent the next billing cycle. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student. You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the billing month in which your request to cancel was received and the cancellation confirmation will be sent at the end of the cycle. You can also contact customer support to cancel the membership.
  
  Typically, Chegg Study subscriptions are nonrefundable per our terms of service, however as a one-time courtesy we have issued a refund for the most recent charge. Please note that this account will be unable to process any additional courtesy refunds. Depending on your financial institution the refund can typically take within 5 business days to post back to the original form of payment.
  
  We can confirm the subscription was cancelled on 12/26/2024.
  
  We thank you for your patience while we worked to get this matter resolved.
  
  
  
  Best,
  The Chegg Team