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Business Profile

Training Programs

One Stop Bedwetting

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a One stop bedwetting device first on 4/16/2022, ($79.99 plus tax= $85.59), it only worked for a few months before becoming defective, attempted to get a replacement and while in the midst of jumping through those hoops, ordered a second one on 10/11/2022. the second one worked for only a week before becoming defective. Bought through amazon and you cannot return through amazon, you have to work through Chummie themselves. I went throught customer service and was told that i would have to send the two defective items back to them to get the refund. So i sent back both the items throught *** 1/23/23 for $14.18 of my own money. I have not recieved a check, i keep traying to call them and no one returns my call, i have tens of emails saying a check is in the mail but not check ever appears. I think this business is a scam and have reported them on AMAZON and given many poor reviews. Ultimately , they own me for two machines ($85.59 x2= $171.18, plus the *** charge to ship the items to them of $14.18 for a total of $185.36. Here ** an example of a response email:From: One Stop Bedwetting <********************************>Date: January 20, 2023 at 13:04:18 CST To: ********************* Subject: Instructions on exchanging the Chummie Alarms.Reply-To: ******************************** Hello, Please follow the instructions below to exchange the Guardian mat. 1. Print a copy of this email and include with the Chummie Elite Orange and Blue alarms and sensors to be exchanged.2. Ship back the 2 Chummie alarms and sensors (no batteries or package).3. Ship to ************************ RMA: AK2013HN ***************************************************************** Once we receive the 2 Chummie alarms and sensors, we will send a new ones to you within 2 business days. We will ship the new systems to Now this business has my items and have not sent new products or a refund check. It has been months of games and email and endless phone calls.Dissatisfied Greatl *********************** (********)

One Stop Bedwetting is NOT a BBB Accredited Business.

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