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Business Profile

Home Inspections

Hippo Home Inspections
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Hippo Hime inspection to inspect my the home I was in process to purchase. The inspection did not disclose any issues with the water heater; I finally moved in my new home on 1/30/23 and I found the water heater completely damaged and a heavy amount of corrosion; the inspector said he did not see the damage but as you see the picture you can tell the damage is old. Now I have to buy a water heater ; my 79 year old mother and I have not been able to take a hot shower and it's winter time, temperaturas in the high 40s, low 50s. Terrible job , they ripped me off.

    Business Response

    Date: 02/11/2023

    We were notified by the customer 3 months after the home inspection was performed that she has no hot water and the water heater has corrosion. We immediately replied that while we were sorry to hear about this problem, at the time of inspection there was hot water and no visible leaking. We have no way of telling if a hot water heater has corrosion or the life expectancy remaining. Our service is to inspect the unit for working condition, report any leaks, and check for the safety requirements. At the time of our inspection all these areas were confirmed satisfactory. As we are not a home warranty company, we are not responsible for failing equipment after inspection is complete, and certainly not months later, after use. Once again, we are sympathetic to her problem, however at the time of inspection, the water heater was in working order.

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