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Business Profile

Title Insurance

First American Title

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Insurance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I purchased land in ******, ** in June 2023 and the title company that was used was First American Title in **********, **. We were required to buy title insurance for the transaction. While attempting to get a permit for the property, the county required documentation for Lot Legality. We paid First American Title $250 for a Chain of Title to submit to Santa Cruz County in July 2023. In Decemeber 2023, Santa Cruz County reported that there were discrepancies in a couple of the title documentation. First American Title assured me numerous times of their ability to answer the questions of the county within the expected timeline for $3750. The money was required first before any work would be started. By the deadline, I inquired on the progress and First American Title admitted that they did not have the skillset and therefore couldn't fulfill any of the action items that were scoped out. They offered a $1250 refund for the miscommunication and a referral to someone who could address our needs. We missed the deadline with the county and need to work with a new 3rd party and we are still seeking the $3750 refund for the lack of service.

    Customer Answer

    Date: 04/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you for assisting me in this matter. The ************** office got back to me and we are resolving the matter on the side. Let me know if there is anything needed on my end to close out the complaint.




    Sincerely,

    *****************************

First American Title is NOT a BBB Accredited Business.

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