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Business Profile

Ammunition & Weapons

Beeman Precision Airguns

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition & Weapons.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent in my airgun for warranty and person I talked to said they would send a new one if I sent it back with receipt. His name was ***** *. I sent it in June 8th 2024 and believed it was received on June 14th, 2024. Have called and emailed numerous times and haven't received a response.

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "The below email covers all the problems I am having with the Beeman / Marksman Company"Dear *****************************, I just received my air gun that I had you repair for me. I guess I'm shocked by the Unprofessional way this has all been handled.Here is the list of all the issues:1)After sending my air gun, per your instructions, I did not receive any conformation that you even received my air gun.2)Today, Jan. 11, 2023 *** delivered my air gun. I did not know you were even sending it out to me, again, no conformation from you.3)As I open the package I was surprised to see that you even sent it back in the "Crosman" box I used (it was the only box I could find at the time.) Once I open that box I was more surprised to not see my gun, but another model instead. I looked for an Invoice but didn't find any, nothing about worked performed or anything. Then I found a wrinkled up "post not" just floating around in the bubble wrap (which was even my bubble wrap that I sent in). This post not said "we replaced the stock, original was broken".4)Why was the stock broken? The shipping box I sent it in shows no damage. Where is my old stock? I need to see my old stock. My gun has sentimental value and you can't keep it. From everything I can see the gun you sent back isn't even mine. Why didn't you contact me and discuses my options?5)Now for the gun you sent me. ****, this one doesn't work either. I put a BB in it and it didn't even leave the barrel. It looks to me that the round rubber/plastic piece that BB comes out of it is broken.So, where do we go from here? Please contact me regarding all of this.Sincerely,***********************

    Business Response

    Date: 03/16/2023

    For ****************, we the did our best to get his product in good working condition, unfortunately his rifle has been obsoleted for over 20 years and with plastic component that are no longer available, when we replaced the stock with a different style is because thats was the only one that could work on this rifle. The seals are no longer produced and generally all seals have a shelf life of 10 years. He sent emails to me but I was out for approximately 3 weeks, when I returned, I contacted him by phone and we agreed that I would t send him a rifle that was 3 times more expensive for this misunderstanding. After I sent him the rifle, I tried following up by sending an email but never had a response

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to resolve a defective barrel on a new under warranty air rifle, beeman had sent me a replacement part in a reasonable time period but it was also defective, after getting ahold of them again they had me send back their defective parts in order to send me one that is ok. I have called every week for two months to remind them i need a replacement, it's always an excuse to buy time, i started calling for service 9/26/2022 and feel they now need a push to complete this warranty issue. Beeman do not answer emails and their mailboxes are always full and cannot leave messages. Normally i can talk to ***************************** but always says he is too busy at this time, His email is ******************* and the two phone numbers i have are ************ and ***********************

Beeman Precision Airguns is NOT a BBB Accredited Business.

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