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Business Profile

Audio Visual Equipment

TEAC America, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

This profile includes complaints for TEAC America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TEAC America, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/05/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent an item, and it's defective nature was not evident until some months of use. The company is not willing to do anything about it, whether it be provide support, repair, replacement parts for purchase, or offer a complete replacement. Specifically, my problem is that after about a year of light use, the product is falling apart despite my closely following all care instructions and never pushing mechanical limits, so my only thought is that they are defective.

      I started by submitting a warranty claim to TEAC******* online. I then received an email from returns support, who directed me to operational support, who directed me to parts, who directed me back to operational support, who asked me to email my receipt to them. I did so, and was directed to returns support, who replied on behalf of Retail Solutions, and directed me to the main ****** number. I then spoke with factory *******, who directed me to retail distribution support - and said to call them back if distribution support could not help. They did not help. I called back factory *******, and was then directed to sales, who directed me to the ****** RA department. I have not heard back from them. There are no authorized ******* centers in my area, and it's clear they do not want to help / do not stand by their products - as evidenced by the circles in which they have been sending me.

      Am I stuck with a broken (through no fault of my own) set of $80 headphones with no option to buy what should be easily-replacable parts, or have them fixed? Even worse is that these headphones are actually a warranty replacement sent to me after I exchanged the original defective order, which leads me to believe the ***** line has major issues.

      All I want is what I paid for - a working set of headphones. Either that, or a refund - as I will never pay money for a ****** product again after this experience.

    TEAC America, Inc. is NOT a BBB Accredited Business.

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