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Business Profile

Home Electronics

Core Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a desktop all in one computer on 02-02-2025. On May 15 the computer just shut off and wont work. I have made multiple attempts to try to get it fixed. Ive even asked for a manager to call me back. Ive responded to emails no response back and I was told that even though it has a one year warranty on it, I have to pay to get it fixed. I tried to escalate the issue and I have not yet heard back from anybody. I literally had the computer just over three months. I dont understand why it has a warranty if I have to pay to fix it and they wont do anything for me.

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm helping my 95 year old grandmother get resolution on her Core Innovations Computer. I have contacted the company 5 separate times. Monday they were supposed to escalate and get back to me Tuesday morning. They have not contacted me, or followed up on the support case I created. Her computer is in recovery mode and needs a windows key to work through the recovery process. It is under warranty. I have talked to a "Joy" 3 separate times and she has been nice but nothing gets done. I'm not sure where to go at this point to get this resolved and she needs her computer to pull her tax information.

  • Initial Complaint

    Date:09/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received ****** April 2024. Stopped working August 2024. White lines on black screen. Contacted customer service. Told it was out of full warranty and non returnable/exchangable. Was told I could get replacement for 50% to 70% of the cost. Warranty not listed on website which I believe violates federal law (********-**** Act). All I wish for is to return the device for refund. Or a replacement at no cost.

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Playing a new DVD and it plays static.I called and left a message about the problem, but no return calls twice.

  • Initial Complaint

    Date:06/01/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to speak with a supervisor regarding a $5.00 Gift Card that was not received.

    Business Response

    Date: 06/06/2023

    Hi,

    I hope this email finds you well.

    Customer contacted us regarding the eGift card. 
    We requested for her email address so we can send the full instructions and requirements on how to be an eGift card recipient via email.
    Customer was requesting for a supervisor not mentioning the reason.
    Our escalation process needs the customer's concern. We cannot report/escalate if no issue disclosed. Customer refused and still insisting for a supervisor's call.

    Contacted ** again regarding this eGift card.
    We explained that it requires to create and submit a product review.
    Customer then again requesting for a supervisor's call

    I will contact the customer and will reiterate this. Will also advise the customer that we would need an email address as we issue the eGift card via email (if customer complied).

    Thank you,
    ***

  • Initial Complaint

    Date:07/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter purchased me a outdoor tv for Xmas. She bought the tv************* in November 2021. I received the tv 12/25/21. Since it was an outdoor tv I did not hang it until April 2022. In May the sound went out. We contacted ******* but since it was beyond 90 days we were told to contact the manufacturer, ********. Since May of 2022 I have been emailing and calling ******** to resolve my problem. I have sent pictures, videos. I have sent copies of receipts and everything they have asked for with no response. I am told every week I call and email that my issue has been escalated to management and I will get a reply, I NEVER do. They have run me around for months now.

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 14, 2022/08/25) */
    Hi Greetings!

    I hope this email finds you well.

    We have addressed the concern of the customer several times as she have created too many tickets of the same concern. She mentioned that she have contacted Walmart yet as per Walmart she is past the warranty.

    Note that the unit was purchased last November 26, 2021 and the warranty ends on March 06, 2022. As per our warranty the unit is valid for replacement 3 months from date of purchased.

    She contacted us seeking for replacement last May 28, 2022 and we have been going back and forth advising the same thing that unit is past warranty and for us to replace her unit she would need to pay the parts and labor fee.

    Customer was not happy with the resolution and even told us that she is not going to reply anymore as she is not satisfied with the resolution of paying the parts and labor fee.

    Please note that it is clearly written in our warranty card which is included in the packaging of the unit, the details of warranty validity and claiming of replacement.


    Below states our warranty details:

    Limited Warranty
    Suncast (the "Company") warrants the product purchased and contained in this
    package (the "Product") against defects in material or workmanship for 90 Days (Parts
    & Labor) and 1 Year (Limited). In order for the Company to honor this limited warranty,
    you must present a valid proof of purchase (i.e. a receipt) of this Product.
    This warranty is void if the Company deems, in its discretion, that the Product may
    have been damaged through modification, improper use, end user negligence,
    water damage or tampering of the barcode of the Product. This warranty is a limited
    warranty for repair/replacement of the Product, subject to the conditions set forth
    herein.
    The Company is not liable for consequential, indirect, incidental, special or punitive
    damages and the Company's total liability hereunder shall not exceed an amount
    greater than the retail purchase price of the product.
    90 Days Parts & Labor
    The Company warrants to you as the original retail purchaser of the Product, that
    should the Product have any defect, under normal conditions, such defect(s) will be
    repaired or replaced with a new or refurbished part (at the Company's sole discretion)
    without charge, if the Product is submitted to the Company within a period of ninety
    (90) days from the date of purchase of the Product. The customer is responsible for
    transportation cost and insurance charges (if applicable) to the Company. It is the
    customer's responsibility to retain original packaging or provide like packaging in
    order to facilitate the warranty process. The Company will incur no liability whatsoever
    to provide packaging for warranty items. Should the product be damaged due
    to insufficient packaging, the warranty may be voided. You must receive a return
    authorization number (RMA#) before sending the unit in for service. This warranty
    only applies to manufacturer defects, and the Product must be returned to the
    Company in its original condition.
    1 Year Limited Parts
    The one (1) year limited parts warranty gives you the option to return the Product
    to the Company for repair or replacement. The customer will be responsible for
    labor charges. This warranty does not cover any incidental or indirect costs incurred
    as a result of a defect in the Product, including any consequential, incidental or
    indirect damages.

    Thank you.

Core Innovations is NOT a BBB Accredited Business.

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