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Business Profile

Retail Stores

KingsBottle USA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 36" two door outdoor refrigerator, purchased in June 2022. This is installed outside, but well covered from direct weather. I paid a premium price of $2,655 for this fridge because its designed for the outdoor elements. After 1 year it has rust spots covering both doors. This is not the quality that was promised. They state in the warranty that materials is covered for 2-year. When i asked for warranty support, they simply say No, this will not be covered. They wont say why, they just refuse to honor their guarantee. They then accused me of putting something on the fridge, which is an absolute lie. I simply want a replacement product or a full refund. This was a very expensive product and the product clearly failed well before the warranty.

    Business Response

    Date: 10/16/2023

    Per our communication with the customer we have concluded that the "rust" spots were caused by an external substance and or elements, delayed cleaning may have caused the doors to be permanently damaged.

    The product has not failed, the cooler is in working condition and the door is made of 304 stainless steel. We understand that "stainless steel" does not mean the product will not rust but if it is not maintained properly it maybe susceptible to rust.

    We have offered a resolution to the customer in an attempt to rectify the issue as we do stand by our product and our customers.

    Customer Answer

    Date: 10/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

KingsBottle USA is NOT a BBB Accredited Business.

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