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Business Profile

ATVs

Central Coast Yamaha

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in ATVs.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been contacting the dealership for a month requesting they cancel my extended warranty for my Yamaha xsr900 motorcycle. And they been telling me they are processing it and it’ll be completed multiple times I’ve also been contacting the manufacturer warranty company to follow up with them to see if the cancellation has been processed and they also told me they don’t see the dealership submitting a cancellation. I’ve given them a written notice and email them of the cancellation. The dealership person I’ve been contacting is called Jethro.

    Business Response

    Date: 04/15/2025

    Today, 4/15/2025, the customer was called and the contract was cancelled. The customer was explained to that we had been in the process of handling their business, but the company's dealer customer service line was closed over the weekend. It was successfully cancelled on our end today. 

    Customer Answer

    Date: 04/16/2025





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23176346, and find that this resolution is satisfactory to me.




    Regards,



    D***** ******* ********








































  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scheduled an appointment for the establishment to inspect/repair an unknown leak in my rear motorcycle tire (2021 Indian Scout Bobber Sixty). The technician named Cody informed me over the phone that they had a shop fee of $175/hour for repairs. He wasn’t sure if it would take longer than an hour, but if it was less time, he would try and get the fee adjusted to reflect the reduced time. He took my bike into the shop and I proceeded to walk around to take up some time. He called me 30 minutes into my appointment and explained that the tire was leaking and not the valve itself. He explained that the mechanic sprayed soapy water on my tire to find a leak. The bike was not lifted, the valve stem was not replaced (as it is still in my possession), nor was the tire removed. The receipt does not state accurate work completed and does not state that there is a shop minimum. I also had to request that my original receipt be updated to reflect actual work completed, which the technician was not going to do at first. I was significantly over charged.

  • Initial Complaint

    Date:08/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attached a report written that outlines details of my complaint with dates, etc. Essentially I purchased a motorcycle from Central Coast Yamaha, the set up financing through Yamaha Finance and told me my monthly payment was going to be $125 per month. Every month since I purchased the motorcycle the monthly payment has been different. Central Coast Yamaha staff said the had worked with financing to get it fixed but it still is not correct. The staff gave me false information about the loan details, were unprofessional and have not helped me resolve this issue. I have asked to be put in contact with the owners of the company and that has not happened. Please see attached documentation.

Central Coast Yamaha is NOT a BBB Accredited Business.

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