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Business Profile

Auto Repairs

Ray Lopez Automotive Repair/Four Corners Towing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ray Lopez Automotive Repair/Four Corners Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ray Lopez Automotive Repair/Four Corners Towing has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/2/24 at approximately 11am my daughter was in a car accident on the corner of Bradley and Stowell. I was 6 hours away. I immediately opened a claim with Allstate and gave her the agent name and phone number and the claim number. I told her to ask to have the car towed to a collision center. I was on the phone and she told them. She told them she had a claim number. They said she had to pay them $400 for the tow. I had her tell them we had AAA towing as secondary and it’s covered. The driver said no and towed it to the shop. The next day I went to the tow yard and got her meds/property from the car. The tow company took my info and copies my DL. I asked Allstate to send out an adjuster. They said they couldn’t, so Four Corners Towing had us write a letter to release the car to AllState. I did so. The same day they asked for this letter and confirmed its receipt, they put a lien on her car for “towing and storage”. I got that letter in the mail 8/12/24. I have turned it over to Allstate and our accident attorney to handle. I feel it is wrong to refuse a tow to a collision center and take the car to your lot to charge a storage fee. You took advantage of a 16 year old with me, the registered owner, on the phone listening. You falsely filed a lien vs billing appropriately when you had the information for billing. You have created unnecessary stress and anxiety for my 16 year old.

    • Initial Complaint

      Date:02/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Four Corner sold me a damage vehicle they said nothing was wrong with the truck good motor and it was good for towing they did not reviled that the frame was split and it was dangerous to hall anything which I inform them that what I wanted the truck for for my business If I have known I wouldn't have purchase that truck went back to four square and the management jut laugh to my face that I should have read the small print and walk away.

    Ray Lopez Automotive Repair/Four Corners Towing is NOT a BBB Accredited Business.

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