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Business Profile

Mattresses

Sleep Number

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I purchased a Sleep Number Bed in March of 2022. The bed was delivered on May 26th of 2022. We spent $8000 on the bed because we we’re guaranteed we would sleep better. The mattress they had us test in the store is vastly and drastically different then the one that we received. The top layer of the mattress is so hard and uncomfortable that you cannot feel the air adjustments on the mattress. This mattress top is flawed. It has been a year and the mattress top is now harder than it was when we received it. Both my wife and I cannot even sleep in the $8000 bed because the pillow top portion of the mattress is so hard that it cuts off our circulation and we wake up in such significant pain and discomfort. We have had to spend hundreds of dollars on additional treatments (Accupuncture, massage, pain clinic, due to the physical pain this mattress is causing us. We spent $8000 on this bed and now my wife and I are sleeping on a futon. This has been physically and mentally draining which has affected our quality of life. My wife has been a nurse for 23 years and now is having trouble working because of the physical pain this mattress is causing her. I am a former United States Marine and Deputy Sheriff. We are very disappointed and discouraged by this investment of $8000 for a bed that we cannot sleep in due to a defective mattress. We desperately need help getting a replacement mattress from the Sleep Number Store. Thank you.

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