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Business Profile

Self Laundry Service

A & A Crystal Cleaners & Laundry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, January 6, I brought two identical Free People jackets (one green and one black) to get dry cleaned. Each jacket is valued at approximately $150.

    I received a ticket and was instructed to pick up the jackets on Friday Upon retrieving the jackets (a day early, on Thursday), I discovered that the down insulation inside both garments had clumped together into large balls, particularly in the sleeves. This rendered the jackets unusable for their intended purpose of providing warmth.

    I immediately brought this issue to the attention of the staff. They acknowledged the damage but claimed it was not their fault, stating that they followed the care instructions on the jacket's label. While they offered to waive the cleaning fee, they refused to accept responsibility for the damage and denied my request for compensation.

    I reluctantly agreed to allow them to attempt to rectify the issue. However, upon returning to pick up the jackets a second time, I was informed that the damage could not be repaired. I expressed my dissatisfaction with the outcome and requested to speak with a manager.

    The manager reiterated they were not responsible for the damage and again declined to offer any compensation for the ruined jackets.

    I am now left with two expensive and damaged garments that are no longer functional. This constitutes a significant financial loss of approximately $300.

    I request that the business accept responsibility for the damage caused to my Free People jackets. I am seeking a full refund for the value of both jackets, totaling $300.

    I believe that this business failed to properly clean my garments, resulting in the damage to the down insulation. I trust that the Better Business Bureau will investigate this matter and assist me in resolving this dispute fairly.

    Thank you.

A & A Crystal Cleaners & Laundry is NOT a BBB Accredited Business.

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