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Business Profile

Beads

The Bead Chest

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two strands of carved quartz stone beads from The Bead Chest. The listing claimed each strand would have about 19 beads, sized between 1521mm wide. It also stated that some beads might be larger than the size range. However, many beads I received were smaller, and the strands included small spacer beads that reduced the number of quartz beads to 36 total, not 38. The listing did not make clear that these spacers would reduce the usable material.When I called the company, the representative was understanding and implied it would be no problem to send a few extra beads so I could finish my necklace. But after I sent photos to show the size issues, my case was handed to a different **** *****, who was dismissive and unhelpful. She suggested I just take a $17 gift card and call it a day.I agreed to the gift card just to move onbut it was not sent. After waiting, I emailed to request a return instead. Only then did the company send the gift card, followed by a message implying I had already received it and saying I guess you werent *********, they are demanding I return no fewer than 37 quartz beads, even though they only sent 36. Theyre also requiring that I restring the beads into two strands with a finishing wrapa term not mentioned in the listing or return policy. These are new requirements added after the sale, complicating the return process.The company also claims that cutting the beads voids the return. Yet the product is advertised as suited for jewelry-making, which obviously requires separating beads. They even asked for photos that would require cutting the strand, then denied the return for doing exactly that.What began as a reasonable conversation turned into accusatory emails and shifting policies. I feel the company misrepresented the product and then treated me unfairly for trying to address the issue.I am requesting a full refund, due to product misrepresentation, inconsistent return conditions, and unprofessional.

The Bead Chest is NOT a BBB Accredited Business.

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