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Business Profile

Beverage Distributors

Red Bull North America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Distributors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 four packs of 12oz sugar free red bulls from ******* on 12/09/2023.When I opened a pack 2 of the cans were crumpled but no holes in them or leaking. As if they were no filled properly and then packed in a box of 4. I opened the cans to see how they were and they were flat and had a bad taste. I saved the box and contacted customer support. It took 3-4 days to hear back from them and they asked for all the info I had. Receipt, date, issue and if I had the cans or that still.I told them since I threw the cans out after opening to check them I saved the box Incase.I was told to upload what I had. I uploaded all info including receipts and box they were in.I got contacted back saying some they send can or what not for testing. Since I didn't have it they could not test. This led to a basic issue of no reimbursement of their flawed product. The box would have the info they needed also and I supplied them with that info. They stated they could if they had the batch info which would be with the box also.Either way I was only looking for reimbursement of the 2 bad cans I paid for. The customer service rep did nothing to resolve the issue or even offer some sort of reimbursement or since or wanting to fix their product for customers who spend their money of it.I am filing this complaint to bring to light the bad customer service, the non reimbursement of a defective product purchased and to make sure others know in the future to save cans and all info fully if looking to get anything from ********* I would expect a company this big to be more friendly to their valued customers. I have seen many others treat their customer complaints with way better care than *********

Red Bull North America is NOT a BBB Accredited Business.

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