We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

Santa Monica SUVS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vehicle repair issue June 2024 Written estimate required None given Written estimate must include breakdown of parts and labor - not provided even on final invoice Final invoice must contain final price of parts and labor - not provided Final invoice was all labor no parts.Also storage costs. Where is it being stored? Is this actual cost or soft cost?My trusted mechanic said he wished I would have brought the car to him before I purchased the vehicle. Next time I will for sure The tow truck driver warned me about them and pretty much begged me not to have it towed there but unfortunately I believed them when they said they would work with me. Instead they have now filed a lien, harmed my credit and are probably going to try to sell the vehicle out from under me while making a profit by selling it again.I put down $13,500 and gave gotten hardly any use of my vehicle while making payments and keeping it insured. I just want to be treated fairly and it seems like that is not the way they work at this lot.

  • Initial Complaint

    Date:09/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21st, 2022 I went inside Santa Monica SUVs to purchase ******************************** which I paid in full. I had intended to ship it and registered out of state but the dealer did not have the title and could not issue me the Title Certificate. I had to return to ** empty handed but I tried to instill some urgency into the dealer who kept delaying the issuance of the title.
    On August 23rd, the mailed the title which I received days later in **. I immediately proceeded to expedite a title transfer online via ****** virtual office. The ****** required that the dealer edit the title certificate accurately by countersigning the seller's signature with the business reference and that the dealer also must fill out a statement of facts that would reflect that me, the buyer, demands title.
    The dealer was contacted but failed: a) to acknowledge I want to expedite the title transfer and subsequent registration by myself, and b) to produce and ultimately comply with ****** regulations, announcing that they were going to keep the title, ignore its obligations of producing the required documents the ****** had informed, and willingly subverting my efforts to expedite title transfer and registration renewal efforts.

    Business Response

    Date: 10/19/2022

    Business Response /* (1000, 5, 2022/09/30) */
    we have tried helping our customer and ih he likes we still can assist him but he does not understand how it works

Santa Monica SUVS is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.