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Business Profile

Commercial Manufacturers

JAKKS Pacific, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for JAKKS Pacific, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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JAKKS Pacific, Inc. has 9 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a warranty claim within 90 days per their warranty. I was told that parts were to be ordered and sent. Then months with no contact. They claim the parts are coming but they are delayed. Then months again with no contact. I contact them again and ask what the resolution is and now they wont answer my request. I filed the original claim a year ago and they have just washed their hands of the problem. They appear to be a scam company.

    • Initial Complaint

      Date:08/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a *************** in April 2024 and it stopped working after 2 months. I reached out to JAKKS about the warranty and have been getting the run around ever since. I was told to send videos, but they couldn't open the video and requested I send the video in a non-video format which isn't even possible. I was told that a replacement part would be shipped to me and that I would get a tracking number, but that has not happened yet.. Unfortunately, I'm now outside the return period, so I can't go to Target and get my money back and I'm stuck with a Mario **** my kids can't even ride because it doesn't work and it doesn't seem like I'm going to get a replacement part. At this point, I just want a refund or a brand new Mario **** to be sent to me.

    • Initial Complaint

      Date:04/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought our son a Black and ****** play workbench on Amazon and after a few weeks the drill sound and movement stopped working. We contacted the customer service who in turn directed us to this company. We have been going back and forth with them for a while, they keep asking for the same information over and over again, asking for videos, then saying they are unable to open them (standard videos taken with a ******* phone). They seem to be dragging this out as much as they possibly can.

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son received a *************** from someone (manufactured by Jakks Pacific) as a gift for his Kindergarten Graduation earlier this year. I've since had 2 issues with it. 1 - I had an issue with it not charging. That issue was taken care of very quickly by Jakks Pacific and they sent me a replacement. In June of this year, it stopped moving forward. The car will go in reverse but any of the 3 speeds to move forward and the car simply doesn't move.I reached out to Jakks Pacific and on June 2nd was told that it would need a replacement chassis and that they wouldn't be available until late August because of the item being on backorder and them awaiting a shipment. I reluctantly said OK and waited. Late August comes, and I reach out and ask when I could expect a replacement and I was told November.They said that the shipment that was due in August will not now be here until late november....3 months later. After already being told to wait almost 3 months from the issue being experienced in the first place. So now my son gets a gift earlier this yr, and when he FINALLY would be able to use it, it stops going forward. Then I'm told to wait 2.5 months to get a replacement, then another 3 months.At this point, I'd like a credit for the value of the Mario **** which is $399.99 + tax for me to go purchase a replacement. According to target, thats the price which can be seen here:***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

    • Initial Complaint

      Date:07/25/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a *************** 24V ride on for Christmas for my son. The product was purchased at Target with order number *************. Within 3 months, the product completely stopped working. This is a $400 item, and it only lasted 3 months. When we contacted target they said we were just outside of their return window but to contact Jakks as it was their product. Ive emailed twice with no response. Clearly there is a quality control issue, as there are several reviews stating the exact same issue. The product works for a couple months, then completely dies. Its beyond disappointing for our 5 year old, as that was his only Christmas gift since it was such a big ask. Now, his only gift lasted a couple months and we are out $400 on something he barely got to play with. We never would have purchased had we known this was not a quality product that would last a long time. When I purchased the product, it had several good reviews but was a newer item so all the reviews were collected as a part of a promotion. Now that the product has actually been used not apart of the promotion there are several bad reviews complaining of the same issue we are having. I feel like the positive reviews were misleading, and Im extremely disappointed to have only gotten a couple months of use out of such an expensive product before it died for no reason. My son was riding and it just stopped. My husband believes the motor mustve burnt out as there were no battery issues. I would like either a replacement or a partial refund as I do not feel 3 months of use is fair for a $400 product that shouldve lasted much longer had it been built with quality materials. Thanks for your time.

    • Initial Complaint

      Date:06/26/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/26/22 I purchased a Ride on *************** from local ******** About 4 weeks later battery stopped charging and the wheels broke, so we were no longer able to use the car. I was notified by ******* that I needed to contact Jakks Pacific who is a manufacturer. I've been going back and forth with that company since March 2023. Last time we heard from them they told us we're on a waiting list for parts, it was in April. We haven't heard from them since and the toy we paid $330 for is stored unusable in our garage after 4 weeks of use. My RN# is ***** and the person I was dealing with is *************************. Please help us get the car repaired/exchanged.

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase date: 2-10-22 from ******** in ***************** I purchased a folding table with two folding chairs. The seat back of the chair has almost totally separated from the metal frame, which was attached with just glue. They want me to return the two chairs to them for replacement. *************************************************** I would expect the chairs to last at least a year maybe even longer. It's a strong product made of metal and plastic but the back of the seat was very inappropriately attached. I want 2 new chairs asap. I do not have $20 to mail back the chairs. PLEASE HELP ME, PLEASE. Thanks I have the receipt and warranty. I do not know how to attach documents. Please help me.

    JAKKS Pacific, Inc. is NOT a BBB Accredited Business.

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