Complaints

This profile includes complaints for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoodRx has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoodRx, Inc.

  2701 Olympic Blvd West Building #200 Santa Monica, CA 90404-4183

  
• 

  GoodRx Holdings Inc.

  233 Wilshire Blvd Ste 990 Santa Monica, CA 90401-1248

  
• 

  GoodRx

  40 W 25th St Fl 4 New York, NY 10010-2724

  
• 

  GoodRx, Inc.

  San Francisco, CA 94107-1459

• 

  RxSaver

  301 Congress Ave Ste 400 Austin, TX 78701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first called Good Rx 1/5/23 because all of my ****** Rewards points had disappeared from my acct. I was told they would work on it and do not set up a new account; that might create a worse problemit shouldnt take long to fix it. Since then over the past 3 months I have called Good Rx 12 times (I keep call logs). Each time I have been told, Theyre still working on it. When I repeatedly expressed my concerns that I was losing additional points by not being able to do the Daily Check-ins, and also points for prescriptions I purchased, I was told repeatedly, Don't worry, they will take care of you, they will do right by you, but first we need to get your account fixed and points back. I have gotten Good Rx emails that do show my rewards points total; however, those points dont show in my Good Rx account. When I open the Good Rx app, instead of displaying my points, it asks if I want to sign up for. Then 4/3 I got an email warning me not to let my ****** points expire from inactivity for 90 daysstating Just a reminder if no action is taken by 4/3/23 these points will expire. That prompted another call to Good Rx- I dont want that to be their new excuse. The rep had me uninstall/reinstall the Good Rx app. Then It said, Thank you for signing up for Good Rx Rewards Program. So I went ahead and did the daily check-in so Good Rx cant next tell me, Too bad; Its been over 90 days so youre points are expired. Now in the new account Rewards History tab it shows the 4/3 Daily Check-in, PLUS all of my previous activity from 1/3/23 on back,! BUT it also shows the ****** points expired 4/3. They shouldnt have expired since it has not been over 90 days.So I need help with getting those ****** expired points back, plus the 89 days of Check-in points Ive lost out on, plus points for Rx purchases. I had suggested more than once they just send a gift card for my points, but they said No. I feel the Good Rx Rewards program is a scam. Can you help me?

• Initial Complaint

  Date:03/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had order some bloodpressure pills, never receive them and my debt card was charge please let me know what happen its two months now.

  Business Response

  Date: 03/31/2023

  Hello ******, 
  

  Thank you for reaching out to us about this issue. We were able to find your information in our system and have sent an email to ************************* so we may follow up and get your order corrected. It appears we needed further information to complete your initial order. Please reply to that email at your earliest connivence so we can properly process your order. 
  
  Thank you. 

  
  

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took intake review, answered all questions including previous medication used. GoodRX prescribed a medication that does not work on me. I immediately responded to the message center as directed by the app. The provider or Rep that called verified my last name & *** then stated the rest of the visit would be completed via chat and disconnected the call before I had a chance to agree, or say anything else. I went back to the chat and all that was there was an automated message stating what they were prescribing. I immediately message back, informing them that the antibiotic prescribed does not actively work on me. I never received a response or an updated antibiotic. I tried contacting numbers listed, however, I was never able to get a live representative. Once they took my money and issued an antibiotic, they stopped all communication and just ignored my messages, This should be illegal, or at least a violation of policy, considering this is very negligent, health providers not responding to patients. If you are going to provide Telehealth services, you should be responsible for responding to your patients because if I walked into a doctors office, I would immediately instruct the doctor of my issues with the antibiotic and the doctor would immediately update to a different antibiotic, there would be no problem.. You cannot treat health issues and treatments for those health issues the same way, a retail store treats someone returning clothing, even though not responding to your customers is unprofessional and unethical relating to any business, rather its retail, health, or otherwise The visit was $19.00 if you sign up for the gold membership. And they give you a discount on the prescription. I have sent text messages as well as messages on the app and tried to call. It states to message in the app if you have any questions or concerns, and as you can see, my messages are ****** out, like they have shut down my ability to message or them receiving my messages

  Business Response

  Date: 03/21/2023

   

  We're sorry you had a negative experience with GoodRx Care, *****. We understand your frustrations and sometimes telehealth appointments cannot supplement an in person provider. Please note that our Care team's response time can take up to 4 hours during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. That being said we hear your frustrations and have issued a refund for your appointment as part of our 100% Satisfaction Guarantee. Please let us know if you would like to make any changes to your GoodRx Gold account; you are currently on a free trail that expires on April 17, 2023. 

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 13, 2021 good rx gold appeared on our MasterCard $5.99 & $19. It has been charging $9.99 a month since 11/2021. My husband asked me what that was today 3/14/23. I said good rx is a free discount plan at the pharmacy. He said what is good rx hold on your credit card? I said heck if I know - you pay the bills and have never shown me the statements to review. I didnt sign up for paid good rx good. I believe my pharmacy may have synced my credit card to my transaction. Since it was $9.99 a month the charge didnt stick out. We have since called *********** to report it and cancel our card. I read article where good rx gold gets new updated card info and keeps charging. If this happens I will cancel *********** and use a different MasterCard.I provided my name, address, phone and email for you to contact me privately. I am upset to see this on my card. I now will have my husband review all bills with me monthly. We both work, I cook & clean- it was his job to review and pay bills.

  Business Response

  Date: 03/20/2023

  Hello ********, thank you for reaching out regarding your GoodRx Gold account. You are correct, our services are free to use but we do offer a paid membership, GoodRx Gold; it sounds like you may have accidentally signed up for GoodRx Gold. Using the information you provide here, we were able to locate and cancel the account. You have until April 12 to access it. We have removed your card from our system and if you see any further charges, please let us know immediately. If you would like assistance signing up for a free GoodRx account, please give us a call at ************. We'd be happy to help! 

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for GoodRX Gold on Sep 11th to be seen with one of the doctors. They then say they couldn't help me so I called right back and GoodRX said they cancelled my GoodRX Gold subscription and refunded me. See the refund notice the same day attached. However they continue to charge me. I have called tons of times and GoodRx says it is cancelled. I have resorted to just disputing these charges with my bank but GoodRx Keeps charging me. They just charge me again just as they have for each month since Sep of 2021. This is unacceptable that they know and continue to try and charge me hoping I won't notice.I need you to STOP fraudulently charging me and refund me in full for all these charges.

  Business Response

  Date: 03/14/2023

  Thank you for bringing this to our attention ***. Using the information you provided here we were able to locate and cancel your account. We have also refunded charges on your account and have removed your card information from our system. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. Please let us know if you need any further assistance. 

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refused to answer my questions about how points are redeemed and if they can be redeemed for a gift card? Imbeciles!

  Business Response

  Date: 03/14/2023

  Hello *********************************, you are able to redeem your rewards points for gift cards. To redeem your points you will need at least a minimum of ****** pts. Once you have ****** pts the points balance bar converts to a redemption button. Please note reward points can take about a week to process, if they do not accrue. after that time, please give ** a call at ************. We are available Monday through Sunday from 6am to 9pm **.  
  
  For step by step instructions on how to redeem, please visit our FAQ here: **************************************************************************

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19545778
  
  I am rejecting this response because: that doesn't change the fact you ignored me on FB and your Patient Advocate, **** was disrespectful!
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/12/2023

  We apologize for any inconveniences you've experienced while seeking the answer to your question, *********************************. As stated, you are able to redeem your rewards points for gift cards with at least a minimum of ****** pts. We appreciate your feedback and will use it to improve the customer experience.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoodRX keeps charging my account when I cancelled months ago and dont have a subscription. I tried cancelling but there was no way of doing that if I dont have an account!!

  Business Response

  Date: 03/13/2023

  Hello *****, we were able to locate your account using the information you provided here. Your account has already been cancelled, the last day you will be able to access it is March 26, 2023. All charges on you GoodRx Gold account have been refunded and we have removed your card information from our system. Please note, refunds can take 5 to 10 business days to complete depending upon your bank's processing time. If you have another account on file, please let us know and provide details so we may look it up in our system. 

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoodRx has been selling my health information without my permission. This includes selling my private information to ******** and ****** and who knows who else paid them for it. It included personal private information on my health. There is no way to fully recover this information and stop its further unauthorized distribution. There is no way to know what parties still retain my personal health information.No notice was provided to me by GoodRx that my private health information would be distributed to other parties.No permission was obtained from me that my private health information would be distributed to anyone paying GoodRx.

  Business Response

  Date: 03/14/2023

  Hello Rich, please find our full statement on our corporate blog at ************************************************************************************************. You can read more about our privacy and data principles at our Privacy Center: www.goodrx.com/about/privacy.To request that all of your data be removed from GoodRx's systems, please submit a data deletion request by going to goodrx.com/requestdeletion and filling out the required form.

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19520251
  
  I am rejecting this response because they clearly do not take responsibility for their actions. Their continued denials of responsibility are reprehensible. Including their attempt to misstate what they have already agreed to with the FTC.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/04/2023

  Thank you for reaching out Rich, w

  We take our users privacy very seriously. Please find our full statement on our corporate blog at ************************************************************************************************. You can read more about our privacy and data principles at our Privacy Center: www.goodrx.com/about/privacy. To request that all of your data be removed from GoodRx's systems, please submit a data deletion request by going to goodrx.com/requestdeletion and filling out the required form.

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19520251
  
  I am rejecting this response because:

  They do not take responsibility for their actions. They have denied the actual situation even though it is clear they pled guilty to this just to hide the details.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a GoodRx Gold Account. On or about Jan 23 or 24th, I tried to use them to get an athsma medication refill. I paid, in addition to the recurring membership fee, $20 for this. They couldn't/wouldn't do it.They agreed to refund the charge. They agreed at the time to cancel the membership as well, stop billing for it, and refund ALL of the previously paid monthly fees..They have not refunded anything, and they continue to to bill me. I can't seem to make them stop charging my card. I just want my money back and for them to stop taking more money.

  Business Response

  Date: 02/27/2023

  Hello ******, we would like to apologize for the frustrations this has caused. We were able to locate your GoodRx Gold account using the information you provided here and have cancelled it. We have also refunded the charges on your account and removed your card information from our system. Please note, refunds can take 5 to 10 business days to complete depending upon your bank's processing times. Once again we would like to apologize for this frustrating situation. 

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WHY cant I cancel my Good RX subscription?! Ive tried 3 times now and to no avail, I STILL keep getting charged! Im not even using this service! They have taken 60$ from my account in the last 3 months and I want/NEED a refund. Each time I have time I have tried to cancel, all it does is offer me free months services umm, no, I want you to stop 100% charging me, I dont want the services! Im reading NOW that this is an issue with several people. This is a scam! Why say you can cancel any time, but make it impossible, and just KEEP taking people money, especially when they arent even using the service!?

  Business Response

  Date: 03/13/2023

  We would like to apologize for the frustrations, ******. Using the information you provided here, we were able to locate and cancel your GoodRx Gold account. The last day you will be able to access it is March 21, 2023. We have also refunded all charges on your account and removed your card information from our system. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing time.