We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Coupon Services

GoodRx
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GoodRx has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 250 total complaints in the last 3 years.
    • 70 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They don't cancel my subscription. I was charged for a subscription that I canceled. I tried a free month but they don't cancel my subscription. I cancel in the application and on the web page

      Business Response

      Date: 09/28/2022

      Business Response /* (1000, 5, 2022/09/26) */
      Hello there ******, we would like to apologize for the cancellation issues you experienced. Using the information you have provided, we were able to locate your account and have proceeded with its cancellation. We have also refunded any charges on the account and have removed your card information from our system. Please note refunds do take about 5 to 10 business days to process depending upon your bank. Let us know if there is any way we can assist you further.


      Consumer Response /* (2000, 7, 2022/09/27) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:09/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my GoldRx plan months ago and had no purchases or even touched my app since I cancelled it. Just got charged for it and cant remove my debit card or get a refund. Literally absurd and unprofessional. Not only was this a unconsensual purchase that I did NOT make, I was not informed by the app or by any email that this would be occuring or did occur. Very tempted on taking legal action.

      Business Response

      Date: 10/07/2022

      Business Response /* (1000, 5, 2022/09/23) */
      Hello *****, we apologize for the confusion and displeasure. We were able to locate your account with the information provided above and can confirm it has been cancelled on Sept 22, 2022. We have processed refunds for all charges on the account and have removed your card information from our system. Please note refunds do take about 5 to 10 business days to complete depending upon your bank's processing time. Please let us know if there is anything else we can assist you with.

    • Initial Complaint

      Date:09/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GoodRx continued to bill my debit card despite cancelling Gold Membership in January. I cancelled from the app. Now they cannot find any active accounts with any of my email addresses I would have used so can't seem to stop charges. So far I have been billed $150 so far this year. This charges are fraudulent and unauthorized.

      Business Response

      Date: 10/06/2022

      Business Response /* (1000, 5, 2022/09/19) */
      Hello *****, we would like to apologize for any confusion and frustration surrounding this situation. We looked up your phone call with our Advocacy Team from Sat., Sept. 17 and referenced the information you provided there and we were able to locate a fraud account. We have cancelled the fraud account, removed your card from our system, and have provided a full refund for all charges on the account. Please note these charges may take 5-10 business days to begin to process depending upon your bank. Please let us know if we can be of further assistance.

    • Initial Complaint

      Date:09/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I schedule a telehealth visit from their site and paid upfront for a *** concern which they advertised to provide a prescription sent to my pharmacy after consult. On the chat with the "nurse practitioner" i was told that they cannot help and I needed to go to urgent care to be seen IN PERSON and they wont be able to prescribe any medicine. So i asked to be reimbursed since they we're not able to treat or do anything on the telehealth. I never got any response or explanation. Feels like a scam trying to bait you in and have you pay upfront only to tell you to go to a different provider.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/09/12) */
      We're terribly sorry to hear that your experience was not the best, *****. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Using the email you have provided here, it seems the refund has already begun processing. If this is not the case, please provide us with the email you used to create your appointment so that we may look you up in our system.

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked an online appointment to get prescribed ******************** and after I spent the $50 and got my photos looked at the doctor says he can't prescribe ******** and I've used all of the things they can prescribe. The appointment did nothing for me so I would like a refund.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/09/12) */
      We would like to apologize for the bad experience with GoodRx Care,******. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Using the email you have provided here, it seems the refund has already begun processing. If this is not the case, please provide us with the email you used to create your appointment so that we may look you up in our system.

    • Initial Complaint

      Date:09/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled two prescriptions using goodrx at my local Publix pharmacy. The system recognized that I refilled the prescriptions, but didn't award me the ***** points, which are still pending. I kindly request that these ***** points (***** per prescription) is added to my GoodRx reward account as showed on my account. Because as of now I only show ***** points, and the others ***** are pending per the photos attached.Thank you

      Business Response

      Date: 09/12/2022

      Hello ********, we are sorry for the frustrations in regards to the reward system. We have responded to your initial email from late August, requesting some information so that we may look into this for you. At your earliest connivence please respond to that email, and we will pass the information on to our internal teams. We will reach back out to you with updates and the resolution progresses.

      Customer Answer

      Date: 09/13/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      I received an email from ****** at GoodRx stating it will take them several weeks to resolve the issue. This is ridiculous, and not fair. I have already waited several weeks for these points, and due to their system having errors. I must pay for the issue. I thus again ask for these points to be added immediately due to experience, and time wasted. As again this is not my fault, and followed all terms of the program.

      Business Response

      Date: 09/14/2022

      We understand the process is frustrating ********; we are aware you have been waiting. In an ideal normal situation it does take some time for the points to effectively hit your account. In this case because there was a system error on our end it will take a little longer than normal. Unfortunately, we are unable to expedite this process. We apologize and hope to get this corrected for you as soon as possible.

      Customer Answer

      Date: 09/16/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Because they can clearly fix this issue and refuse to do so

      Business Response

      Date: 12/14/2022

      Hello ********, we are following up on your rewards processing concerns. Our team granted ******************************************************************* early Oct. 2022. If these points have not hit your account, please do let us know so we may investigate further.

    • Initial Complaint

      Date:09/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 4th I attempted to cancel the gold membership because I did not use it, not even once. I know I canceled it because even my emails show that I logged in to good rx on August 4th and that was my sole purpose. Today I look at my bank account and they charged me $9.99 today. I need my money refunded this is not right, I clearly remember going and clicking on cancel subscription since I have zero use for it. Today I had to re-download the app since I deleted it after canceling, and I had to cancel my subscription again. Please refund me, do not charge me again, I do not want to have to cancel the subscription again next month.

    • Initial Complaint

      Date:08/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my Gold membership back in April 2022, on website it shows cancelled. but these GoodRX bastards (I apologize I have no nice words for them) keep charging me $9.99 every month on my Apple Cash. I am so pissed that I stopped using Apple Cash, and now they IDIOTS OF GOODRX keep sending me email every month to update my payment method.
      I dont dont know what should i call them if not complete fraud and .... you can fill in the blanks for ***************

      Thanks,
      **************

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 8, 2022/09/15) */
      We would like to apologize for the frustration and anger this situation has caused you ********. It seems we did still have an active account on file for you, but we have cancelled it and have removed your card information from our system. We have also refunded all the charges from the account and you should see them process back on to you in 5 to 10 business days, depending upon your bank. Once again we are sorry your GoodRx experience has not been the best.

    • Initial Complaint

      Date:08/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took $49.00 for online visitation that was automated and lead to no treatment. Means of demanding a refund are also limited and stonewalled by a prerecorded message system.

      Business Response

      Date: 09/27/2022

      Business Response /* (1000, 8, 2022/09/15) */
      We're really sorry to hear that your GoodRx Care experience was not the best, *****. Using the information you provided, we looked up charges on accounts linked to the email ***************************. We show a charge for $49.00 from August 27, 2022, which was refunded the same day. This seems to be the only charge we see in relation to this email. If you are referring to another charge please provide us with another email so we may search our system and issue you a refund as part of our 100% Satisfaction Guarantee.

    • Initial Complaint

      Date:08/27/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GoodRX charged me for an appointment that never happened. They take your money BEFORE the appointment, and then if there's an issue where they cannot see you, they keep your money and no one will respond to your messages. When I signed my husband up for a telehealth appt., they asked for a birthdate. When I entered it, I kept getting an error message that you have to be 18 to use GoodRx. Well, my husband is 73, so what was the problem? But it kept giving me that message. So, in desperation, I put in another birth year, figuring that I could correct it once someone was communicating with me. When my husband showed his license as part of the pre-screening procedure, a nurse practitioner asked about the discrepancy (via a Good RX message board). I told her the problem. She said they don't treat anyone over 65. That should have been explained upfront. They should have put THAT in the error message as well. But instead, they took my money and I got no appointment. I will be disputing this with my credit card, but this is a terrible way to do business.

      Business Response

      Date: 08/31/2022

      Consumer Response /* (2000, 6, 2022/08/31) */
      Case resolved. No further action needed

    GoodRx is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.