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Business Profile

Coupon Services

GoodRx
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see

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GoodRx has 7 locations, listed below.

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    Customer Review Ratings

    1.55

    Average of 221 Customer Reviews

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    Review Details

    • Brian R

      Date: 07/08/2025

      GoodRX does not stop charging credit card for $9.99 fee even after repeat requests and confirm from GoodRX customer service that the charges will stop. They refuse to provide a **************** call ID# when I called. ********************** has now charged 2 month of charges. They must stop with this practice; provide a incoming confirmation call #, and stop being passive on updating customer accounts. I went on-line and canceled services and called to customer service, yet continue to charge account. I have blocked GoodRX from charging my account and to date they own me $19.98. GoodRX is BadRX when it comes to ****************.

    • Aisha M

      Date: 07/07/2025

      Bait and switch! Will promise coupon savings and then do EVERYTHING in their power to not let you see the savings. Will offer promotions that you'll never qualify for. Called customer service after first signing up and they said they couldn't give me a discount because someone else with my name was already in the system but I had never signed up. ******* account.

    • Sarah C

      Date: 06/29/2025

      They made a mistake on my prescription and per policy continued to make excuses through message instead of calling me to discuss. Dont waste your time.

    • Anthony E

      Date: 06/28/2025

      GoodRx - the service you pay for but cant use. Ive tried numerous times to get a perscriprion filled but whoever their doctors or nurses call from is a call center and ******* view their calls as spam and will send them straight to voicemail without my phone ringing. Ive had 2 instances where they called outside the call center and the call was able to come thru but most just say they have no other way of calling which isnt true. So I pay for a service I actually cant use. Finally cancelled after several years of dealing with this every three months when I need a refill. This is the only company I have this issue with and when I reached out to ******* they said they cant do anything cause the issue is on GoodRxs end not theirs. Def not worth the time and hassle dealing with them, especially when Im paying for their service but cant use it.

    • Michele L

      Date: 06/20/2025

      Michele L

      Date: 06/20/2025

      ******** customer service. Told incorrect information, but of course, if I pay for the family plan, which doubles the price (I only need it for one member), between that and what I'd pay, no savings. I should have done my due diligence and come here to read real reviews from the public; I could have saved myself from a horrible experience. The supervisor was rude and made accusations, but I am the customer who does read the fine print, and it's not there.

      GoodRx

      Date: 06/23/2025

      We're sorry to hear about your recent experience, *******. As the account holder, you are considered the primary member on an individual GoodRx Gold plan. If youre interested in adding additional members or pets to your account, you would need to upgrade to a family plan, which is designed to support multiple members under a single *************** learn more about our terms and conditions, please visit: **********************************************************************************************************************

    • Brooklyn I

      Date: 06/20/2025

      Brooklyn I

      Date: 06/20/2025

      I was not a fan at all I used RX saver which I was informed that GoodRx owns and I was going over some things with the lady and she said that she could get me back on the medicine I needed for only $74 and that nothing could move forward unless I signed the paperwork I read over all the paperwork talked to my doctor and was advised not to use them so I did not sign the paperwork I woke up a few days later to see that they had charged me without me signing anything that in my opinion is fraud I did file a complaint when I called so I advise you all to do the same and do not used RX saver

      GoodRx

      Date: 06/23/2025

      Hi Brooklyn, we're sorry to hear about your experience with our partner company, RxSaver. While we understand how frustrating this may be, RxSaver manages their own services and support independently from GoodRx.For any assistance regarding their platform, we recommend reaching out directly to their support team at ************. You can also visit their support page for more information and additional help: RxSaver Support.

    • Stuart H

      Date: 06/13/2025

      Stuart H

      Date: 06/13/2025

      I was offered the card for free. They've been charging my credit card $19.99 per month.

      GoodRx

      Date: 06/16/2025

      Hello ******, it sounds like you may have been accidentally signed up for our GoodRx Gold Family Membership. Please give us a call so we can provide you with assistance. We'd be happy to help! We can be reached at ************, Monday through Sunday from 6am to 9pm CT.

    • tina s

      Date: 06/12/2025

      tina s

      Date: 06/12/2025

      They charge me ***** for one time visit when I got the email for the prescription. The prescription was between 300 and $600. That is crazy there shouldve been some disclosure first or given another option on a prescription especially when Ive gotten similar medication to treat eczema for a h*** of a lot less, this is a complete rip off, especially to those of us who live on Limited income and I just threw out $50 for a visit because I do not have that kind of money for prescription

      GoodRx

      Date: 06/13/2025

      We regret that your experience with GoodRx Care did not meet expectations. Your concerns are important to us, and we would appreciate the opportunity to assist you directly. Please give us a call at **************. Our team is available Monday through Friday from 6:00 AM to 7:00 PM PST.

    • Jeanette K

      Date: 06/07/2025

      Jeanette K

      Date: 06/07/2025

      Good RX saves you money. I have the app on my phone and use it ************** their app and start saving on your prescriptions.

      GoodRx

      Date: 06/09/2025

      We're so happy we have been able to provide you with assistance and savings, ********! Thank you for the review.

    • Angie O

      Date: 05/20/2025

      Angie O

      Date: 05/20/2025

      ********* told me my medicine was cheaper without the coupons ????negative experience.

      GoodRx

      Date: 05/22/2025

      Hello *****, thank you for reaching out. GoodRx coupons reflect a medication's cash price, which can fluctuate. To compare and find the lowest GoodRx price we always suggest you visit our website our download our app ******************************************* Additionally, we also provide information and links to the manufacturer coupons and other resources below the coupon listings on website.

      GoodRx

      Date: 05/27/2025

      Thank you for reaching out, *****. GoodRx coupons reflect pharmacy prices, which can fluctuate. While we provide price comparisons, we do not control prices as set by pharmacies, manufacturers, and distributors. We do our best to **** down the best prices available, but will always encourage you to choose the price that makes the most sense for you. In case it helps, we also provide information and links to the manufacturer coupons and other resources below the coupon listings on *****************************************.

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