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IT Media Solutions

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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: august 10th
    Personalloans.com
    The website seemed legitimate. A quick google search and it had good reviews. I stupidly gave my ssn, phone number, home address, bank info, and drivers license number. As soon as I finished the application, it booted me off the site to a random list of links to other financing options. I am terrified of what my information will be used for. I have frozen all account and done whatever else I could to try to protect myself but realize that info is still out there and may come back to haunt me. I'm wondering if there is anything that can be done?

    Business Response

    Date: 09/15/2022

    Business Response /* (1000, 5, 2022/08/19) */
    Hello *****, we appreciate your patience while we followed up on your request. Please rest assured that Personalloans.com is a legitimate brand with an established track record in the online consumer finance space. We protect our user information with advanced data encryption technology so that our customers can use our service with peace of mind from the comfort of their homes. Please understand that Personalloans.com is not a lender or a loan broker. We do not make credit decisions or participate in the underwriting process for any of the lenders in our network. We simply attempt to connect consumers with a lending partner from our network. Please reference the "How it Works" page for additional information - https://personalloans.com/how-it-worksWe certainly do understand and respect your desire to keep your information private and secure. For added peace of mind, we removed all of the information associated with your loan request from our system. Please don't hesitate the reach out to us if there is anything else we can assist with.

IT Media Solutions is BBB Accredited.

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