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Business Profile

Educational Consultant

Project Constellation LLC dba City-Internships

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Complaints

This profile includes complaints for Project Constellation LLC dba City-Internships's headquarters and its corporate-owned locations. To view all corporate locations, see

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Project Constellation LLC dba City-Internships has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After submitting a cancellation request on May 8th, 2024, for the program once I realized I would be unable to participate, the refund for my program fee was denied on May 25th. Once I reviewed the reasons given for the lack of refund, I submitted a cancellation appeal request on May 25th, which lead to CI emailing me a form to fill out and mail to an address in ************, ********** for review. I mailed this form out on May 28th, but after returning from a week long trip I came back to find that the letter I had mailed to City Internships had come back to me with the message 'return to sender, vacant, unable to forward'. All subsequent attempts to contact employees of the company have failed and I have received no correspondence about how to continue forward with the appeal process.

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** promised to find an in person **** internship************************************* **************************** for the summer of 2022. For this service we paid **************** $5225. By June 23 they had not found a suitable internship and there was insufficient time remaining to find one. Consequently they agreed to refund our program fees ($5225) as promised in their terms of service. We provided them with payment information on June 27th, and contacted them again two weeks later since we had not received a refund. Since then we have reached out several times by phone and email but our messages have gone unanswered. We have attached as supporting information the original invoice, evidence that the invoice was paid, the email chain indicating a refund was agreed to and subsequent emails inquiring about the status of the refund.

      Business Response

      Date: 10/19/2022

      Business Response /* (1000, 8, 2022/10/05) */ Contact Name and Title: ******************* Contact Phone: ********** Contact Email: ************************* Case was resolved amicably with consumer. The refund was sent via check at the time that it was agreed but we did not receive notification that it had been deposited. After contacting the consumer regarding the status of their deposit, they notified us that they had been having issues with their mail and had not received the refund. Upon learning this, we have reissued and resent the refund check and it will be with the consumer imminently. Please see document attached for email exchange between us and the consumer which confirms this timeline. Consumer Response /* (2000, 10, 2022/10/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

    Project Constellation LLC dba City-Internships is NOT a BBB Accredited Business.

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