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Business Profile

Medical Marijuana Cards

FadeMD.com
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, My name is ****** *****. I have used ******'s service for the last 4 years to renew my OHMM card and it has went smooth till now. On 5/03/2025 I was prompted by your site. It was about time to renew my OHMM marijuana card so I did. Using ******'s website. Usually it was with *** ***** **** and it always went smooth. This time I was connected to *** ****** ******. We went over my issues and he renewed my recommendation assuring me it was for an entire year but the dates and authorized refills are completely wrong! I have called him several times plus many emails and he replied with "its out of my hands" Will you please help me get this resolved? The *** refuses to even acknowledge me now. In the attachments is my card along with the recommending ***'s information.ThankyouDonald ************************************************

    Business Response

    Date: 07/10/2025

    I am sorry we could not help you with this issue as you have been a long time customer with us. We went ahead and issued you a full refund.

    Customer Answer

    Date: 07/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I NEEDED A NOTE STATING THE REASON FOR MEDICAL MARIJUANA USE. I EMAILED THE PROVIDER REQUESTING A LETTER SAYIN SUCH. I WAS ADVISED THAT AS SOON AS I PAY THE ***** FEE THE DOCTOR WOULD DRAW UP THE LETTER AS SOON AS FUND ARE RECEIVED. THE WAS 3 DAY AGO AND WAS TOLD IT WOULD BE DONE. BUT SO FOR NOTHING

    Business Response

    Date: 06/30/2025

    Hello, this what sent to you on 6/20/25. Please email us at *************** if you still have not received it but we have records of emailing you the necessary document.

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i gave fademd ****** on aprill 11th to get my medical marijuana card which waS APPROVED THROUGH THEIR RUDE AND VERY MEAN *** I WAS SUPPOSED TO BE CERTIFIED WITHIN 24 TO 48 HRS SO pa doh COULD SEND ME MY CARD AND I HAVE NOTHING TODAY 4/17/2025. tHERE IS NO LIVE PERSON TO TALK TOO AND NOW THEY HAVE STOPPED ANSWERING MY EMAILS.

    Business Response

    Date: 05/02/2025

    Hi ********, we went ahead and got you a full refund. Your experience was unacceptable and we will continue to improve on our end. We have reached out to the doctor to ensure that it will not happen again. Please reach out to *************** with any future concerns.

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the expedited recert. I have sent several messages the past 2 days only the initial was responded to. So now Im still sitting here with no recertification after being approved because of the wrong date being on the certification and a waste of an additional $49 and no way to contact anyone.

    Business Response

    Date: 03/21/2025

    Hello, we have completed your certification and issued a full refund for the delay. Sorry for the inconvenience. Feel free to contact us at *************** for any more issues.

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a certification for PA marijuana license. Doctor was extremely rude, did not go on camera during the virtual meeting and when I asked if I could get same day medical marijuana use after paying the extra charge for same day, said, "Do you know what's going on?" Very nasty provider and I was ripped off on $40. Lastly, I submitted a picture ID once, and it was accepted. Just to prolong the process, the company asked for a second ID pic. I will be reporting the company to the state licensing board as well. I suffer from HIV and really needed same day relief.

    Business Response

    Date: 12/17/2024

    Hello, I am sorry for the experience you encountered and have addressed this internally. However, we do need your ID to process any certification per State requirements. We have gone ahead and issued you a full refund.

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a certification renewal in September. The doctor approved me but never sent my certification to the state. I have sent 6 emails without response. I would like the certification processed and confirmed with the state.

    Business Response

    Date: 11/21/2024

    Hi *****, I do see you were certified to the State on 11/13. Can you contact us at *************** if you have any further issues? If there has been an error in the certification we will of course get you a full refund.

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used fademd to approve my recertification for my medical marijuana card. The doctor approved me, sent me email confirmation that I was approved, but did not give the correct information to the state. His mistake was only caught weeks later when I asked the state why my card was being withheld. Resulting in me not having any legal access to my medicine I need. The doctor still has not fixed the situation and I still do not have access to my medicine.

    Business Response

    Date: 07/23/2024

    Hello, I am happy to say that we were able to resolve this issue for you and process your refund. We are deeply sorry for the inconvenience and glad we could come to a resolution.

    Customer Answer

    Date: 07/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I talked to your doctor ***************************** and he Certified me all he needed was my patientid number and I sent it and I haven't heard anything back I paid $140 I would just like to get this resolved. My patient id number is *******

    Business Response

    Date: 05/22/2024

    Hello, you forgot to include your Pennsylvania Patient ID number in your application. We have now received it and processed your certification. I am happy we could handle this for you.

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payed for a marijuana Physician Certification completed the Doctor ********** Received letter stating was approved, but never received the electronic Physician Certification.

    Business Response

    Date: 04/10/2024

    FadeMD was able to successfully complete the order. The delay in certifying was due to incorrect birth date entered for the application. Also, support had a delayed response to the patient due to the weekend which we offered a full refund for the inconvenience. I am happy to report that this matter has been settled.

    Customer Answer

    Date: 04/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/13/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/12/2024 I paid ****** to Fade MD to get a certification for a medical marijuana card. The doctor ***** called me, said everything was good and that I would receive an email. I never did. I contacted them through email and received one reply. They said they would take care of it and I would receive another email. I never did. I tried to contact them several times with no reply. This company is a scam.

    Business Response

    Date: 02/17/2024

    Hello, thank you for reaching out to us with your issue. The delay in delivery of the certification is completely our fault and I am glad we eventually got the service completed for you. In addition, because of our delay we have processed a full refund for your order. You can contact us anytime with any issue at *************** and we will be happy to assist.

    Customer Answer

    Date: 02/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

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