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Business Profile

Mobility Scooters

Veo ride

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobility Scooters.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to use a scooter. It did not move and i was charged ten dollars despite being unable to go any where. When i contacted them about a refund they said they gave me one but never did. Also they outsource all there customer support which shows they are an anti-american organizaion. Based in ***********************, i have no doubt that this liberal company views themselves as morally superior to us and that is how they justify ****** *****************

  • Initial Complaint

    Date:10/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel that this company is a scam. I loaded $10 in the app wallet to use a scooter and was unable to ride 2 different ones due to maintenance issues. I asked for refund and they declined and said it was against company policy. I am not from that area and will never use this app again and I want my money back.

  • Initial Complaint

    Date:10/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to rent a Veo scooter. It required a $10 deposit on the app. The scooter never started, it had a dead battery. They were going to charge me for the 2 minutes it took to figure out the battery was dead. But I got that refunded. Then they were going to keep my deposit and I got that refunded minus the credit card processing fee. I should not have to pay $0.59 because their scooter did not work!

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Veo charged me for 45 minutes that was spent waiting on hold and dealing with rude customer support agents who could not resolve the issue with their e-bikes. The e-bikes would not let me end the ride and it took 3 customer support agents to figure out why. *** has offered to give me a $20 credit but I have no intentions of ever using their service again after the abuse that I experienced from their customer support organization. *** needs to be held accountable for pausing charges when their vehicles are not functioning and their customer support agents are unable to assist. Happy to provide further details upon request.

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took 40 dollars without my authorization and I want a refund as I didnt use the product at all for what they overcharged, and they malfunctioned and I put in reports about it and they still charged me

  • Initial Complaint

    Date:07/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First problem was on 7.2.24 and 2nd problem today.This company has charged me $50 on their ap and consistently shut down their vehicles not allowing me to ride to my destinations on either occasion.

  • Initial Complaint

    Date:05/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 1, 2024, at approximately 2038 a rider of a veo owned e-bike (**********) plowed into the side of my vehicle as I was driving. Per the rider, there was a malfunction with the go button on the bike. I reached out to the company via email and contacted the company's customer service who merely stated we accept no liability. I want this company to pay for the damages to my vehicle for the lack of maintenance on their e-bike.

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I RIDE THESE ****S EVERYDAY TO GO HOME AND OUT OF 30 DAY THE **** BREAKS DOWN ATLEAST 10 DAYS AND I AM FRUSTRATED . WHEN THE **** BREAKS DOWN IT STOPS AND I FELL OFF THE **** SCRATCHING MY KNEE. THESE **** ARE DANGEROUS AND THEY NEED TO BE SERVICE OFTEN. ALL **** SHOULD BE EQUIP WITH HELMETS AND ITS A SAFETY ISSUE . I WOULD LIKE TO GET REFUND ON THISE 10 RIDES

  • Initial Complaint

    Date:11/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We arrived in ****************** on 11/4/2023 and rented scooters there. ******* app helped me track 2 scooters. The app stated their batteries were charged about 70%. We rode the scooters for about 4 miles when my partners died, leaving us in Venice Beach. This cost was $24. We walked about a mile before we found 2 more scooters in an alley. The app said these scooters were charged at 65% and 71%. We made it about 5 mins to the bike trail when my scooter died. Not only did it die, but it locked up. I could not pedal it. Now were trying to drag it up the sand to get it off the bike trail and back to the alley because we could not end the ride until it was left in a suitable place. Mind you, my time is still running, so Im still paying to drag this heavy, dead, unridable scooter because you could not even pedal it at this point. It was so frustrating. We could not even find an approved place to leave it so kept having to haul it. We were both sweaty and frustrated at this point. I wrote VEO on the app and they basically said ok, heres $4 refunded to your VEO account, when my original request was for my $25 stuck in the account to be refunded. I originally put $30 on my own, not knowing *** automatically took $20 on their own. They said they will not refund, they can transfer the funds to someone else or they never expire and I can use it another time. I want my money out of that account. I do not want to ever use VEO again, they do not provide working equipment. They basically charged me to drag their defective scooter all over Venice Beach. That is ridiculous!

Veo ride is NOT a BBB Accredited Business.

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