We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Passports and Visas

Ambassador Passport and Visa Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Ambassador **** for ******** **** June 24. I spent weeks running around getting forms Notarized, fill out, Dr ******** Etc.I mailed them to Am ****, *****.*****, assured me everything is no problem Since June, I call, ladan says everything is good, you have **** ******** that Im 8 days from leaving for ******** I find out they did nothing for my ****, its like as soon as I paid them, they threw it in a corner. while telling me the whole time, everything is Good!!Youve no idea what kind of situation that this puts me in, Why did they lie to me for 5-6 months ?They scammed me, plain and Simple !I cannot fly now because this Woman *****, lied to me and has cost me a Small fortune.She has Destroyed my entire trip..She is now going to send me back. everything that I sent her and I can go get my **** elsewhere, ***** says. I requested a full refund, bc they did Nothing to earn a Dime of what I paid them. If I dont get a full refund, I will add it to the lawsuit I will file Demanding my plane fair, lodging fares, the Thousands of dollars she has cost me due to her lying to me for 6 months !!I have every correspondence to and from ambassador ****.She sent me the same forms four different times ?? *****. Is who Lied to me and cost me Thousands because she lied about my **** for 6 Mos.What kind of Person does such a thing?Im beyond angry !!I will sue her if thats what it takes !!This Ladan person should be fired !!

  • Initial Complaint

    Date:11/01/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business took my copied birth certificate and started the process
    I was told it was too late to do anything else today but I was charged today $741 and told to come back tomorrow with original copy
    The business wants me to pay additional fees if $200
    I feel I've been price gouge and extremely over charged
    I would like a refund from the business
    I don't want to continue business with the company

    Business Response

    Date: 11/03/2022

    Business Response /* (1000, 5, 2022/11/02) */
    This is a completely false claim. Ms. *********** came to our office on 11/01 around 1.30 in the afternoon before starting her application we discussed the pricing ,which we agreed on. We started the application process with the understanding that we can only finalize the passport processing the next day since her birth certificate was only a copy and also it was too late in the afternoon for the execution of the documents. Two hours later she send some one to our office asking for canceling her application which she confirmed over the phone and we immediately returned her entire fees back which were refunded to her credit card and a receipt was provided to them. The copy of her birth certificate was also returned .
    If needed we can provide you with copy of the refund receipt as well.


    Consumer Response /* (2000, 7, 2022/11/03) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I got my refund
    It's what I wanted
    Now hopefully soon she stops calling me about the situation because it's over

Ambassador Passport and Visa Services, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.