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Business Profile

State Fairs

State Fair Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in State Fairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/09/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/26/22 I purchased 3 tickets ($39.60) from State Fair Ent.'s website (https://statefairent.com/) to attend the Los Angeles Fair held at the Santa Anita Race Track property in Arcadia, CA. I also paid for parking ($20) at the event the day my party attended the fair on 8/6/22. While at the fair, my party saw that many of the claims made on State Fair Ent.'s website were outright lies, so if possible, I would like to report them for false advertising.

    On the FAQ section (https://docs.google.com/document/d/e/2PACX1vQlgCDUtF7Nk2cs9whKg9FJ5w3OqwB0lEoVrpzsZCO4bTlQ3lpSCMVG_mPXknGAwF7smw6Hm3dADuJ/pub) of their website it says: "WILL THERE BE DRINKING FOUNTAINS ON-SITE? ANSWER: Free water refresh station will be located on-site...DO YOU HAVE SHADE OR A/C: ANSWER: Yes, the Expo Center Tent has A/C and there are shaded seating areas in addition to the Paddock area for beautiful shaded seating."
    These claims were not accurate: After walking around the entirety of the fair grounds multiple times in 97F weather (almost causing a member of my party to pass out from heat stroke) because each of the 6 State Fair Ent., Security, and food vendor employees we asked where the Expo Center Tent and Water Station were told us to try walking to a different location. My party eventually learned that there was no area at the event with AC or called "Expo Center Tent"; and that there was no free water, no "water refresh station," and absolutely no plumbing or running water at the entire event. We even messaged their help line to ask where to find water, but never received a response.

    On the "General Information" tab of their website it says: "Only 100% Recyclable Containers
    No Single Use Containers, Straws or Styrofoam...No Single Use Plastic Beverage Containers."
    These claims were not accurate: of the items I purchased at the fair, my drink was served with a straw,
    food on a styrofoam plate, and water in single-use plastic bottles.

State Fair Entertainment is NOT a BBB Accredited Business.

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