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Business Profile

Wholesale Pet Foods

Healthy Spot Online, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Pet Foods.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** a product on,use from their website on 01/22 and I have not recieved a shipment notification. Ive reached out on multiple occasions and no response.

    Business Response

    Date: 02/11/2025

    The order was placed on January 22, 2025 and we have 3-5 business day shipping policy. The order shipped within this window and arrived to the customer on February 4, 2025.

    Customer Answer

    Date: 02/12/2025

     
    Complaint: 22867383

    I am rejecting this response because

    It took over a week for you to ship the item. That is longer than 3-5 business days. I reached out multiple times and you never responded. I will not be doing business with you again and I also contacted green juju to let them know how your actions can affect their business 
    Sincerely,

    ****** ********

    Business Response

    Date: 03/06/2025

    Hello - Our teams revisited the communication timeline with this customer and determined that due to our delay, we should issue a refund. This customer has been refunded for her purchase.

  • Initial Complaint

    Date:09/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Green Ju Ju dog food. I never received it. I contacted seller. They said they would look into it. I filed a complaint with shipper-*****. They contacted me today(*****) . She informed me the package was left at the wrong address & probably stolen. She said she told the seller & typed it in her notes. I had to go buy food at a store in town. I wont go through this again so Im switching the food I feed my dog so I dont have to go through delivery. I emailed Healthy spit several times & heard nothing!

  • Initial Complaint

    Date:08/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sold food that has made my dog critically I'll. The raw ******** have made her intestines bleed. This has never occurred with my dog and the vet says it's due to the bacteria from the food. She is very sick. The vet bill was 164$ plus the 22$ That I
    Spent on this terrible situation that needed to be discarded not to mention my dogs pain and suffering. I feel terrible she has to endure bleeding ****** from a food I trusted. ********* and healthy spot has not been helpful either in this situation.

Healthy Spot Online, LLC. is NOT a BBB Accredited Business.

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