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Business Profile

Auto Auction

VP Speed Shop LLC/ Fleet Service & Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought in my power steering lines for them to put fittings on and when I got it back, the protective layer was cut and the fitting fell off as soon as I attempted to install it. I reached out to the owner himself and he promised me a refund and he asked for emailed pictures and venmo account so he could refund. Sent the pictures and venmo name and never received a reply. Have left voicemails and never got a call back. The business blocked me on ******** on a Sunday night after I attempted to write an honest review of what my experience was there. I will most likely need to replace these lines and take them somewhere else to have the fittings put on.

    Business Response

    Date: 12/06/2023

    On 11/15/2023 *********************** came into the shop looking for someone to have some fittings installed on three different hoses he had brought in. He came in and picked up the hoses the next day. He seemed happy with the final product and paid his invoice of $175.00. He called in the next day stating that one of the fittings had fallen off as soon as he attempted to install the hose. He sent pictures of the fitting that had fallen off. I offered to refund his money right away. I had our receptionist reach out to him to let him know that we had $175.00 cash for him up at the front desk. He didn't want to come in and get the cash, so he wanted us to send a check. He mentioned he only wanted $80.00 because two of the hoses were good, and that's what the other shop was going to charge him. We said no problem and sent out a check that day. He still as of today has not cashed the check. We want to resolve this matter as soon as possible. He has bashed our name on ****** after the check was sent out, and stated that "he thought we were going out of business" when we called to ask about the bad review. 

VP Speed Shop LLC/ Fleet Service & Repair is NOT a BBB Accredited Business.

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