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Business Profile

Dermatologist

California Skin Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

This profile includes complaints for California Skin Institute's headquarters and its corporate-owned locations. To view all corporate locations, see

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California Skin Institute has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *********************, and I am writing to file a complaint regarding the lack of transparency from the California Skin Institute (CSI). I am trying to resolve a recent billing matter from CSI. On January 29, 2024, I received a bill totaling $163, which appears to be in relation to previous services rendered. However, I believe there may be an error. According to my records, on May 31, 2023, I settled my outstanding balance, so my tab should be closed. Since March 1, 2023, I have not received any services from CSI nor undergone any procedures. Therefore, I am puzzled by the appearance of a new bill almost a year later.I have made several attempts to contact CSI since I had paid off my outstanding balance (I have the ************************ from May 2023 for this interaction), and the numbers on my bill do not add up to the total amount they claim that I owe. Despite contacting the billing department via phone, my local CSI office, mailing the billing department, and submitting online requests throughout this year, I have not received not one response providing me with my answer to my inquiry. They just keep mailing me the same bill, despite raising that I have a receipt and written correspondence that my outstanding balance is paid off. They claim that patrons will receive a response 72 hours later if their billing department is contacted, however, it is now April, and I still have not heard anything. I am appalled at the lack of communication and transparency. Even if I do have to pay, I would like to pay with confidence, knowing what it is I have been charged for and why. I have made numerous good faith efforts to get such answers since January.(PS: Attached is the letter I mailed in Feb, which mirrors this response. I have since made more attempts to contact them via phone to no avail.)

    • Initial Complaint

      Date:11/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled an appointment via email 24 hours prior to the appointment. The Business sent an invoice for $75.00 for a "no show". This is not correct. I sent a copy of the email with my invoice. Nothing has been resolved as I am still getting an invoice requesting payment.

      Business Response

      Date: 11/20/2023

      This is the first time the office had heard from the patient in regard to cancelling the appointment. We have waived the fee now; the patient no longer has a balance of $75.00 and has been notified.

       

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