We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Magazine Sales

Make Magazine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

This profile includes complaints for Make Magazine's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Make Magazine has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Make Magazine website doesn't offer a way to cancel your subscription. My subscription is set to auto-renew this Summer, but when I go to the account services page (**************************************************), there's no option to cancel. The account services page is only accessible via a link on a support article (*************************************************************************************************), not the main magazine site.The Make Dashboard (**************************) shows my subscription but has no option to cancel or modify it.Since neither the dashboard nor the account services page has a way to cancel, and I couldn't find a solution in 30 minutes of searching, I must assume that Make deliberately made their subscription difficult to ********* solve this, I would like to Make to cancel my subscription and provide all customers with an online cancellation option going forward.

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After noticing a hold from Make Magazine for $34.99 on my debit card I called Make to have the hold removed since I didn't authorize the charge and had already paid my renewal a week ago. I believe the new charge is for renewal of a gift subscription, which I never signed up for auto-renewal for that. Anyway I asked them to remove the hold since I don't have the money to renew that, and I was told that they couldn't remove the hold because it didn't go through. I explained that the hold is going to prevent an order from ****** being fulfilled that I need here before Christmas. Today is 12/17 and the hold is in place until 12/20. I asked to speak to a manager. The "manager" claimed that they didn't put the hold on on my account that my bank did...which is obviously nonsense. My bank isn't gonna put a hold on my account for ********************** on their own. They put the hold on, they should be able to remove it without waiting for it to go through. The hold was not authorized and now it's going to effect my son's Christmas. I asked the supposed manager to have my call reviewed by management at Make Magazine. They should know what their call center workers are saying to customers because it's not acceptable. If you put a hold for a charge on my bank account, you should be able to remove it. I was told I had to call my bank, and just like I already knew there was nothing my bank could do until the charge goes through. Very poor business practices and the worst customer service I've ever experienced in my life.

    Make Magazine is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.