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Business Profile

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UPS Store
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep sending me emails that they tried to deliver my package and that no one was home but ive been home everytime and it even doesnt show them coming on my cameras.

    Business Response

    Date: 11/26/2024

    We have tried to reach out to the client using the phone number attached but get a dial tone every time.

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an email from *** saying I have to sign for my package coming next monday, I can't do that as I live rural and my gate is locked so I never see my driver and he cant get to me. I called in to figure out how to do this online and not one agent could help me, they all were ignorant to the process and transferred me 3 times, each time I had to re-explain, each time no one helped me. This is not how you run a company **** After the 4th transfer and an hour of my time completely wasted by this companies ignorance I left this complaint

    Business Response

    Date: 02/26/2024

    This complaint is not related to my  UPS Store 

UPS Store is BBB Accredited.

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