Mattresses
Mattress FirmAbout
About This Business
springs, bed frames, headboards and related bedding furniture, bedding
accessories (e.g., pillows, sheets, mattress protectors), hot tubs, swim spas,
and massage chairs.
Products and Services
Brands Sold:
- Simmons Beautyrest
- Serta
- Sleepy's
- Tulo
- Hampton and Rhodes
- Purple
- Chattam & Wells
- Dream Bed Lux
- Snuggle Home
- Eclipse
- Purple
- My First
- Rize
- Donco
- Little Monkeys
- Intellibed
- 12 Park
- Bridle
- Pet Fusion
- Imperial
- Legare
- Leggett & Platt
- Mantua
- Delta Children
- Home Elegance
- Lux Living
- Brookside
- Linenspa
- Lucid
- Malouf
- Pacific Coast
- Protect A Bed
- BlanQuil
- Pure Care
- Skyline Furniture
Years in Business: 39
Business Details
- BBB File Opened:
- 11/23/1998
- Business Started:
- 7/4/1986
- Business Started Locally:
- 6/1/1985
- Business Incorporated:
- 11/7/2002
- Type of Entity:
- Corporation
- Alternate Names:
- Matress Firm
- Matress Firm
- Mattress Firm
- The Sleep Train
- Sleep Train Mattress Center
- Sleep Train
- Sleep Train
- Sleeptrain
- Related Businesses:
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Mattress Firm
- Business Management:
- Mr. Kevin Moretton, VP, Corporate Administrator
- Ms. Angie Alves, Manager
- Ms. Marcy Blyd, Marketing Director
- Number of Employees:
- 20
Additional Contact Information
- Principal Contacts
- Mr. Kevin Moretton, VP, Corporate Administrator
- Customer Contacts
- Ms. Angie Alves, Manager
- Additional Phone Numbers
- Other Phone: (415) 289-1074
- Other Phone: (510) 337-9942
- Other Phone: (707) 527-8662
- Other Phone: (800) 378-2337
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Refund and Exchange Policy
All of our policies can be found on our website and are included on our receipts and e-receipts emailed to our Guest.
1. Warranty coverage is offered through the manufacturer and will differ across brands. Guest are given and advised to review their warranty card for coverage details. The law tag on their mattress will provide a code which is used to reference and against the warranty card for the length of the warranty period. Details for filing a warranty claim are located on our website Mattress Firm.com. Mattress Firm offers a free online warranty process for guest who feel their product has malfunctioned. A third-party inspection can be requested by the guest for an additional charge ($79.99 in most states) An independent inspector will visit the guest's home to assess the defect reported and submit their results. The process, expectations, terms and conditions are listed on our website home page under 'Warranty Claims.'
2. Refunds are generated by our salesperson and processed in our Corporate Office in Houston, TX. Generally, refunds are finalized within 2 to 3 business days after all merchandise has been confirmed returned and the order cancelled. credit cards refunds may take up to 5 business days depending on the banks credit policy. Guests have also been give a self-help option on our website to request a refund in the event it is not received time. We respond to messages in the order they are received and promise reply as quickly as we can Inquiries are responded to in most cases within 24 hours.
3. 120 Night Sleep Trial - Guests are given the opportunity to exchange, or return, the mattress purchased for any reason during their first 120 nights of ownership. The process, expectations, terms and conditions are listed on or website home page under '120 Night Sleep Trial.'
- Other Resources
- Bureau of Household Goods and Services
4244 South Market Court, Suite D
Sacramento CA 95834-1243
Phone Number: (916) 999-2041
https://bhgs.dca.ca.gov/
[email protected] - California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
http://www.dca.ca.gov/consumer/wll.shtml
[email protected] - Business Categories
- Mattresses, Furniture Stores
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.