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Business Profile

Point of Sale Systems

The City POS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2023, my company was unfairly charged an unnecessary fee by The City POS. Despite numerous attempts to rectify the situation through multiple contacts with their customer service team and my designated contact person, the issue remains unresolved. The lack of progress and the time wasted in following up on this matter have caused significant inconvenience to my business operations. As a final attempt to seek resolution, I issued an ultimatum to The City POS, requesting that the refund be processed by March 20, 2024. However, I have yet to receive any response or action from their end.Furthermore, due to the unacceptable level of customer service and the ongoing unresolved issue, I made the decision to terminate our service agreement with The City POS with immediate effect on March 16, 2024. Despite this termination, The City POS has failed to retrieve their Clover device, which remains in our possession. Our business cannot accommodate the storage of The City POS's equipment indefinitely. Therefore, we are compelled to inform The City POS that we will be imposing a storage fee for the continued retention of their Clover device.I am requesting your intervention to facilitate a prompt and satisfactory resolution to this matter. I trust that the Better Business Bureau will take appropriate action to address the grievances outlined in this complaint and ensure that The City POS upholds its obligations to its customers.

The City POS is NOT a BBB Accredited Business.

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