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Business Profile

Storage

Storage King USA - Santa Rosa on Dutton Meadow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid in advance but left early. It's been 3 weeks; they have not sent my money back to me even though they said it was *********** one can give me an answer.They raised the rent a few times; they said they upgraded, but all they did was paint the doors, and they are infested with rats. It was really bad; a lot of my stuff was ruined from rat urine and ***

    Business Response

    Date: 05/02/2025

    Storage **** USA has spoken to the customer and issue was resolved as the refund payment was sent to customer.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Storage king still owes me money for charging me for a unit I never had! My experience with this business has been awful to say the least. From the beginning I was given a gate code through email that did not work when I showed up to drop things off for the first time. There was always sketchy looking people hanging out at the yard and some even walking around and acting suspicious. The locking mechanism on my unit was cut and the guard plate was missing and I was told that would be fixed within the first few days of my lease by *****, one of the managers. Months later and it was never fixed- leaving my unit at risk. I was charged for another storage unit that was not mine and I never signed a lease for! When I signed a lease agreement I was emailed a few documents with the info. Later that I noticed I was emailed the same document twice, but one had a storage unit number that was NOT mine. I made the managers ***** and *** aware of this problem multiple times in person and through email and their response was corporate has to fix it and refund request sent. I was never followed up with and repeatedly asked when I would be refunded and now they are just ignoring me. That was back in July. It has been months at this point. I have also been charged late fees as a result of this. If you are thinking about renting space here- DONT. Yes it is cheaper than other businesses around but what you save in money you will pay for in time and inconvenience when you have problems with them. Storage king- DO BETTER! Storage king you owe me for 1. The month of rent for the unit I never even leased 2. The late fees as a result of that situation 3. The additional month as a result of me having to pay late fees for a situation I put plenty of effort to fix ahead of time while you did nothing.

    Business Response

    Date: 12/28/2023

    We have asked our corporate office to refund the money several times.  It is owed to him.  

    Customer Answer

    Date: 12/30/2023

     
    Complaint: 20999453

    I am rejecting this response because:
    Storage king *** has made no efforts to refund me or even communicate with me. Storage king *** has robbed me. 
    Sincerely,

    *******************

  • Initial Complaint

    Date:06/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see included attachments with a letter that outlines the problem and supporting information.

Storage King USA - Santa Rosa on Dutton Meadow is NOT a BBB Accredited Business.

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