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Business Profile

Tuxedo Rentals

The Tuxedo Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tuxedo Rentals.

Complaints

This profile includes complaints for The Tuxedo Gallery's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Tuxedo Gallery has 2 locations, listed below.

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    • The Tuxedo Gallery

      414 Coddingtown Ctr Santa Rosa, CA 95401-3505

    • The Tuxedo Gallery

      589 Mendocino Ave Ste 2 Santa Rosa, CA 95401-5282

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a suit from this retailer, assisted by *****, on 8/9/23 with a $250 non-refundable deposit. I picked up the suit on 8/17/23. I wasn't measured before the suit was ordered for me, and I wasn't offered the opportunity to try it on in-store when it arrived. Later, after trying it on at home, I found the suit too large and immediately contacted *****, who assured me it was the right size and dismissed all of my concerns. He also assured me that tailoring would cost under $100, but all quotes from the tailors on their recommended list exceeded $250-300. A tailor also confirmed the suit was several sizes too big, would be costly to alter, and said even with extensive reworking the suit would not fit well due to the disparate size. I contacted ****, the business owner, to express my concerns, but he became confrontational and falsely claimed I was in a rush when picking up the suit. He also confronted ***** rudely while on the phone with me. **** then asked me to visit the store to resolve the issue. During my visit to the store, **** informed me that had already ordered the suit in a smaller size, but I asked instead to return the suit, as I was no longer comfortable working with them due to mistrust and mistreatment, and because ****'s demeanor was upsetting. **** refused aggressively, waving his hands in the air and yelling that was "not going to happen under any circumstances!" I left with the suit. I only discovered a small, handwritten "all sales final" note on the receipt, written after my final payment was made. No policy about returns was posted online, in-store, or on the merchandise. I was not informed that this would be a final sale even when I made the deposit. Therefore, according to California Civil Code section ****, I believe I am *********** a refund. I am not asking for a full refund, as I know the $250 deposit portion was non-refundable. I am only asking for the remaining $514.70 be returned to me in exchange for the unworn, unaltered suit.

      Business Response

      Date: 11/01/2023

      See attached

      Business Response

      Date: 11/01/2023

      See attached

      Customer Answer

      Date: 11/01/2023

       
      Complaint: 20563455

      I am rejecting this response because: the response from the business is not legible. The image embedded in the pdf appears to be cut off or something. It contains no actionable information.

      Sincerely,

      *************************

    The Tuxedo Gallery is NOT a BBB Accredited Business.

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