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Business Profile

Fast Food Restaurants

McDonald's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to complain about the level of service provided by **** and about your survey system. I am a regular diner at your restaurant. I work around the corner at food for less. Plus I use the app for deals. I was buying food at the McDonald's located at **************************************** and my receipt number is 696 order number 96 at 2:59 pm. I always fill out the surveys when I buy food. I give you guys compliments and visit frequently. I am not sure what happened today. ****** service was not that great plus I was going to fill out the survey and recieve a complimentary ice cream cone, which I normally do. To my understanding, anytime you purchase food and fill out the survey, you can receive a complimentary items. That's standard at all of the McDonald's. I have never had a location that I can only use it once a month. I have received ice cream cones after a purchase all the time. When I questioned her about it she wasn't sure and made up an excuse. Moving forward I will stop filling out surveys in regards to your location if you are not going to honor the free item commitment. You have been doing so since I have been working in ******, why the rude behavior now, and lying to me that it is only once a month. I can go to any location and receive a free item, when I fill out the survey. I did not like her demeanor at all. Also, my fries were cold and I asked for extra salt, which was not on there. Please it's not about the ice cream cone as it is about your location honoring there commitment to customers, and what is offered as an establishment to good, consistent, and paying customers. I am very disappointed in **** and the way I was treated. Also my food was bad and I want to speak with the owner or general manager about it. As a person who regularly buys food there my opinion should count and matter in ******. We cannot have owners or corporations conducting bad business in the area and not honoring there commitment to customers.

McDonald's is NOT a BBB Accredited Business.

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