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Business Profile

Mailing Services

The UPS Store #4287

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 12/18/2024 The amount of money paid to the business: $193.74 What the business committed to provide: Next day delivery of a package sent with *** What is the nature of the dispute: The package was released to their custody on 12/18/2024 at 2:07 PM. The package was not generated a shipping label until that evening at 6:36 PM. This resulted in the package being delivered a day late, on 12/20/2024.Whether or not the business has tried to resolve the problem: Unsure. In making attempts to speak with management I was avoided on 4 different occasions and not given any details except that an email had been sent about the complaint.

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid approximately $200 for 2 day shipping of my wifes breast milk for our newborn daughter from ** to ** and *** didnt deliver it until 6 days later. It was completely ruined. When I called the store they were completely unhelpful and unsympathetic. They refused to do anything. The store manager ****** and representative **** were terrible. I will never send anything via *** again!!

    Business Response

    Date: 06/26/2023

    I  am deeply sorry to hear about the issue you had with shipping. The *** System is a highly designed logistics puzzle that rarely has transit issues. However, given the volume of items that move around...it does sometimes happen. I am bummed it happened to you, and with such an important thing.  There was once a time when *** would process and honor what's called a ***************** refund if, say, a 2 Day Air didn't arrive on time. But since the pandemic, there volume has made this more difficult and they now only allow and honor GSR on Next Day Air items. Our staff needed to be retrained to recommend the Next Day option as a way to help avoid upset, since our hands are also tied to *** rules. Unfortunately the Next Day Option is usually much more costly and this ****** people.

    I truly am very sorry this event happened to you and the family. I attempted to ask *** for a Service refund in this special circumstance, but it was declined . Unfortunately thats all I can do 

The UPS Store #4287 is NOT a BBB Accredited Business.

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