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Business Profile

Outboard Motors

Outboard Motors Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outboard Motors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OUTBOARD MOTOR SHOP is the actual name the fraudulent business is using online. There is a valid boat company by that name located at **************************************************************************. I called them and asked if they were aware of an online company using their physical address as theirs. They replied they knew of a fraudulent company using their name but not their address. A week later, the fraudulent company changed their online address to *******************************************************************. I was looking for a small outboard motor, specifically a 6hp Tohatsu MFS6DWDL. The online company website looked official. I contacted them via their website chat, their listed phone numbers and even went on ****** maps to look at what was located at that physical address which showed Outboard Motor Shop. Everything looked legitimate. I read the reviews and communicated with a *************************. I was to wire them $1550.00, which is a reasonable and competitive price for a 2022 Tohatsu 6hp motor. Fortunately, my bank would only wire $1000.00 at a time utilizing Zelle. I started to wonder about the company when the representative started calling me at all hours trying to collect the outstanding balance. They sent me a receipt showing they had received my $1000.00. I wired the money on November 14th, 2023. They sent me a receipt reflecting what I was purchasing, how much I had paid and what was the remaining balance. I started feeling uneasy and started researching the company and the website. This is when I started really feeling uncomfortable. On 11/15, I contacted ******** and talked to him about a refund. He said not to worry, the refund process was 100% guaranteed but it would take 30 days. Periodically, I have attempted to establish communication with this person, but all in vain. The money sent through ***** went to a *************************. The email used for the Zelle account is *******************. I am at a loss and would like to my refund. Please help. Another ph# for them929-399-6371.

Outboard Motors Store is NOT a BBB Accredited Business.

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