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Business Profile

Property Management

Scotts Valley Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was renting a home in ***************** Scotts Valley Property Management for almost two years.They informed me in July that the property owner wanted to sell the house and I had 60 days to move out. I needed to be out by Sept 14th. I vacated the home as demanded.After vacating I waited for a week for them to contact me for a walk thru so we could settle on the $6500 security deposit. After calling and not getting a return call I had to go to the office to get a response and they (Terra) told me that they don't do walk a thru with the clients. Terra said the there was some clean up that needed to be done and after she got the invoices the would cut a ******** when I got the statement The charged me a total of $1292 for some general clean up which seem very excessive considering all of the things that I had to put up with from the landlord for more than a year of promises

    Business Response

    Date: 11/15/2024

    Our tenant did reside at the property for nearly two years.  During that time there were several work orders submitted by our tenant which were addressed and resolved promptly.  The only item which was not as timely as the tenant would have liked, was removal of the owners' outdoor hot tub from the premises. 

    The tenant came in to our office every month to remit rent and talk with us.  He is a kind person and we always enjoyed his visits.

    The tenant was given proper notice to end tenancy and also given clear written instructions regarding our move out process on 7/16/24.  This included a recommended clean-up checklist (which was also a part of the original signed lease) as well as an invitation to schedule a pre-move-out inspection with us.  The tenant did not reach out to us, in writing, or in person (as was his customary contact with our office), to request/schedule the pre-move-out inspection. 

    After keys were returned in a timely manner on 9/14/24, we conducted our final inspection of the property.  Total deductions from the security deposit were $192.86 for SLVWD water charges and $750 for cleaning.  The owners waived the lease obligation for professional carpet cleaning.  We are happy to meet with the tenant to review all move out photographs from our inspection.

Scotts Valley Property Management is NOT a BBB Accredited Business.

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