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Business Profile

Credit Union

Financial Partners Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Financial Partners Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Financial Partners Credit Union has 7 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to cancel my checking account with **********************. I called the number that is posted on their website to cancel a checking account. When I reached someone on the phone after waiting 20 minutes on hold, they told me I can not cancel my account over the phone. Their website says in multiple places that you are able to close the account over the phone. I spoke with someone from their company about 2 or 3 months ago and she told me they ARE able to close accounts over the phone. I also tried speaking with someone over their text chat on their website, and they ignored my request and closed the chat. I just want my account closed.

    • Initial Complaint

      Date:01/17/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/13/23-12/18/23 My banking account was blocked, and I was involved with an issue not pertaining to my person or accounts. I was CC: on an email not associated with me. I was also reported to the **************** and was put under investigation. I called the bank and spoked to *******************************, I asked her why are you doing a background check on me? And ALL of my relatives (********************* and ***********************, *****************************) Why am I involved with this situation and transactions? I never- once called to request for loan information on ********* Account or personal information. I am a victim by FPCU and by ****/**** and ******** they blocked my account for no good reason. I had to spend time and waste my time calling to fix and issue that I was not made aware. ****/**** and ******** retaliated and caused me harm by adding me to this unfortunate situation and blocked my account. I learned that my account was blocked because I was not able to make my payments via the internet. I called FPCU and learned that I was under investigation for unknown reasons. I could not access my account to make my payments. I did not receive a call or heads up by any of the staff members or institution advising of potential fraud. I feel violated and discriminated by ****/****, ****** and ******** and FPCU financial institution and retaliated by all parties mentioned. We hope that this mistake doesn't cause me any additional financial penalties nor bad credit/late credit reporting's to my personal credit. ******************************* also CC: an unknown email address to the chain email she sent (see attached). I have not heard from no one at the branch with an apology. This branch and bank are very unprofessional and need more training. I demand for an apology in writing. I never once spoke to ****/**** or ********.

    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/13/23 -12/18/23 ***********************, made fouls accusations and reported me to the fraud department.My Brother's and husband bank with FPCU and due to the headaches that *********************** caused. He caused their bank accounts to get restricted, making them to spend hours on the phone to clear up the mess that **** created. My husband's online account is currently blocked and restricted due to this unfortunate situation. ****** from the **************** stated that I was under investigation and shared our personal information with an unknown email. I have made several attempts to speak with someone at FPCU and no one has returned my calls. I feel that my Brother was discriminated because my Brother refused to work with *********************** and denied for the ***** that he was seeking. Please see the attached emails. *********************** accused my family and I of fraud because *********************** thinks, and acts like a criminal.

    Financial Partners Credit Union is NOT a BBB Accredited Business.

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