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Business Profile

Window Glass

Denny's Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We met with ************************* with Denny's Glass to replace (9) windows at our residence. We received a quote through a text message. ************** told us we had to place a deposit for the windows to secure the price. We placed a deposit for $4,407.61 with Check No. 2786 on 07/06/22 which was cashed 07/07/22. After multiple attempts through phone calls, text messages and certified letter, we have only received multiple excuses as to why the windows haven't been delivered. We were ignored when demanded the bill of sale made. A certified letter was attempted to the business with no success since the office is rarely opened. We then sent it regular **** with the formal request of a full refund or we'd have no other choice than to pursue all available legal remedies. The reason for the time delay to file a complaint is that we trusted ************** was an honest business man. It would be most appreciated if you could assist in the attempt for us to obtain a full refund. Thank you kindly for your time and consideration.

  • Initial Complaint

    Date:06/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 07/07/2023

    Received letter 06/27/2023. ************************* spoke with customer and gave her a check for her deposit of $4000.00; check has cleared business bank account.

    This matter has been taken care of and customer is satisfied.

    Respectfully,

    Denny's Glass Inc.

    *************************

    ************

Denny's Glass is NOT a BBB Accredited Business.

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