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Business Profile

Spa

Body Lab Wellness Spa LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm filing a complaint against Body Lab Wellness Spa (Owner: M***** ******) for misrepresentation of treatments at the time of purchase/failure to issue refunds for unperformed services/potential licensing violations/unsanitary practices/unauthorized use of client images
    I bought Leg/Glute&Ab Package-$1,781 on 7/26/24, sold as skin tightening/toning on abs and cellulite treatments on glutes/legs-I never received treatments on legs/glutes. I bought Chest Package-$574.75 on 8/6/24, sold as skin tightening for breasts-Never completed due to lack of equipment/knowledge Instead of issuing refund. She tried to reallocate sessions to my glutes/legs-I never agreed to forfeit any paid services. I asked about glute/leg sessions-she claimed necessary tools wouldn't arrive til April 2025, yet I purchased this on 7/26/24! I pay a $99/monthly membership (unlimited sauna&1 sculpting session) When I asked about remaining sessions, she shut down my account. I only used one sauna session and never received the full services I was charged for on 2/14/25
    She refuses to provide session breakdown despite multiple requests & refused to confirm if chest package balance, leg/glute treatments, and $99 charge would be refunded. I asked again-she claimed I was violating "no-contact" rule she created-I was contacting only to resolve legitimate refund disputes I want zero association with her-I’ve requested 4 times that she remove all pics of me from her social media/devices, yet some remain "Before" pics of my chest were taken without legally required nipple coverings & she refuses to confirm deletion. She claimed to be a nurse&certified personal trainer but won't provide proof of any licensing/certifications..I witnessed unsanitary practices-no gloves/reusing tools without sanitation/cross-contaminating products, I'm concerned about her legal qualifications to perform services she offers(mesotherapy/radio frequency/fat cavitation/personal training/nutritional counseling for weight management)

Body Lab Wellness Spa LLC is NOT a BBB Accredited Business.

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