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Business Profile

Incense

Herbal Empire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incense.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 3/17/25 Placed order via herbals website Put in all correct info Sent payment Didnt hear back Reached out and they said they shipped it to a whole different address. They were certain its on my order confirmation but they didnt realize I had screenshot my original order. Wit the correct address. Once caught in the lie the *** began to throw insults about my mother and refusing to refund or fix

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Merchant 10 business days ago they never sent the items, they won't return any emails, they won't return any phone calls and have blocked and changed their phone number. They have ripped me off and I want a refund and to file a report against this company. After doing research I noticed this I am not the only one they have ripped off they do this a lot

Herbal Empire is NOT a BBB Accredited Business.

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