Complaints

This profile includes complaints for IMT Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IMT Residential

  15303 Ventura Blvd #200 Sherman Oaks, CA 91403-3126

• 

  Trammell Crow Residential Services

  2450 Lake Debra Dr. Orlando, FL 32835

• 

  Trammell Crow Residential Services

  3200 Legacy Boulevard Kissimmee, FL 34747

• 

  Trammell Crow Residential Services

  3924 Calibre Bend Ln Winter Park, FL 32792

• 

  Investors Management Trust

  12411 Antoine Dr. Houston, TX 77067

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called the corporate office and asked for a callback so I can file a complaint, EEOC and harassment against the local management. No one has called back. The outgoing message says someone will return the call but no one does. I did say on my last message that I would file with the BBB if I did not hear back. No one from the corporate office called me.

  Business Response

  Date: 06/10/2025

  To Whom It May Concern,
  
  This is a response from on-site management regarding the complaint submitted by resident ******* ********, located at **********************************************
  
  We are aware of Ms. ********* concerns and have made multiple documented efforts to address them directly. Specifically:
  
  Requests for Meetings:
  Our team has reached out to **************** on two separate occasions to offer an in-person meeting to review and discuss her concerns, including the Ring camera footage she has submitted. Ms. ******** has responded to these requests by stating that she will not meet with us. Without the opportunity to have a direct conversation, it limits our ability to address her concerns thoroughly.
  Allegations of Property Damage by Children:
  Ms. ******** has submitted videos showing children playing in the shared driveway area in front of her garage. While we understand her concerns, we have reviewed the footage and have not found any evidence of damage to her property. She has stated that the police have been contacted, but we have not been contacted by law enforcement, nor have we received any reports or documentation related to these incidents.
  Trash Violation Concerns:
  Ms. ******** has also reported that a neighboring resident places trash outside their door. This behavior is in violation of valet trash timing guidelines. Our staff has already notified the involved resident(s), and we will continue to monitor and address violations as necessary to maintain community standards.
  Corporate Office Communications:
  As on-site management, we do not handle corporate call intake and are not notified of corporate office voicemails. We are therefore unable to confirm whether Ms. ******** has received a return call. However, we will forward this complaint to corporate leadership to ensure they are aware of the communication gap and her request for follow-up.
  
  
  It remains our priority to maintain a respectful and well-managed community. We remain open to resolving this matter and encourage continued communication should Ms. ******** wish to engage directly with our team.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was transparent with the property manager throughout the whole day told her I had the funds. The only thing I had to do was go getthe money orders within 30 minutes of being told. Im on my way. They didnt allow me to pay the rent and said that they filed eviction and she said that she already told her manager, which is a heads up somewhat that This was premeditated and some type of unfair treatment, which is ultimately ridiculous and all forms and fashion legally its a fair act, which I dont believe was met in their situations and prior situations. Yes, the product manager can be polite at times, but I think there are times where there is unfair treatment taken place, especially in this situation as transparent as I was.

  Business Response

  Date: 02/20/2025

  Hello ****** ********,
  On February 4, 2025, you inquired via email regarding the payment of your rent. I informed you that rent could be paid while I was out of the office, and that I would be returning on February 10, 2025, should you prefer to make the payment in person at that time. I also notified you that eviction proceedings would be initiated on February 14, 2025.
  In your response, you indicated that you would be receiving payment on Friday,February 7, 2025. However, the rent payment was not received. On February *******, at 7:34 AM, you contacted me via email inquiring whether I would be in the office at 7:00 AM on February 14th. I replied that I would be in around 7:30 AM. You confirmed that you would make arrangements to bring the rent payment.
  At 9:32 AM on February 14, 2025, I spoke with you, and you explained that you had taken the day off work to obtain the funds for your rent, as your check had not cleared. You mentioned you planned to sell your iPhone to secure the payment. I advised that I would wait until 12:00 PM before proceeding with eviction, as I would be leaving the office earlier in the afternoon.
  At 12:30 PM, you called to inform me that you had one final stop to make before obtaining a money order for the rent. However, at 3:37 PM, you contacted me again to explain that Publix would not accept your Apple Pay, and that you needed to return home to retrieve your debit card in order to complete the payment. At that point, I had already initiated the eviction process.
  
  In summary, I made several attempts to accommodate you and provided a clear and reasonable extension for you to make the payment,including updates on when eviction filings would occur.  I also made it clear that there were specific deadlines and I was very transparent throughout the whole process.
  
  Best, ********* Community Manager

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding Lease Termination and Security Concerns Dear Better Business Bureau,I am filing a complaint regarding security concerns at [Apartment Complex Name], owned/managed by [Property Management Company], and the lease termination process I was forced to undergo. Within the past three months, my truck has been vandalized twice while parked on the property, causing financial loss and making me feel unsafe living there.The first incident occurred while my truck was parked in front of the leasing office. After this, I paid extra for a covered parking spot under my apartment, hoping it would provide better security. Unfortunately, despite this, my truck was vandalized again in my assigned spot. During these incidents, my tools were stolen, with a total loss of around $3,500. Due to financial constraints, I have only been able to replace my tools partiallytwicebecause I cannot afford to repurchase everything at once.The apartment complex lacks a gated entrance and security cameras, leaving residents vulnerable to repeated theft and vandalism. Due to these concerns, I requested to break my lease, as I no longer felt secure living there. However, management refused to waive the lease termination fee, forcing me to pay it to move to a safer location.While they offered to transfer me to a sister property without the termination fee, this does not address the security issues. I initially did not want to break my lease, but under these circumstances, I had no choice.I find it unfair that I was required to pay a lease termination fee simply because I did not feel safe in my home. I hope the Better Business Bureau reviews this companys practices and takes action to prevent tenants from being penalized for prioritizing their safety.I appreciate your time and consideration and look forward to your response.Sincerely,***** ******

  Business Response

  Date: 02/14/2025

  Hi *****,
  
  While we are empathetic to the lose of your items and vandalism of the vehicle these incidents are regarding personal property and not regarding issues within the home. We have detached garages available for rent and many apartment homes come with an attached garage as well. We always advise our resident along with local law enforcement to not leave valuables in plain sight as auto related burglaries are high within the ************ area.Upon touring, application and moving into IMT ***** we have never had gates or security cameras during the residency, however we do supply our community and residents with security patrols on a nightly basis.
  
  Crime is unfortunate and we do not wish it on ant of our residents, however there are steps that can be taken to help prevent crime such as keeping valuables out of sight or secured and not left in vehicles. Upon offering to transfer to a sister community we provided all of our IMT communities in the area that have vehicle drive gates, one of which is less than 10 miles from our locaiton. While gates are an added measure, they do not prevent crime. We rely on our local law enforcement to assist in these situations and are more than happy to work along with them to help find a solution. Since this even was out of our control and not something *** could directly prevent,a termination fee was required to remain consistent and within fair housing.
  
  We wish nothing but the best for ***** in their future endeavors and do not wish the financial hardships. IMT Lowrys termination fee is a flat rate of $1704.06 with no notice requirements and we are more than happy to create a payment plan to spread the total amount over the course of 6 months. 

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon moving out of this apartment (*********** IMT ********* specifically), their office never deposited my cashier's check though I was provided a receipt for it. Additionally, they sent my account to collections 2 months AFTER receiving my check. My account sent to collections did NOT reflect the check I provided, as if I never paid anything. I then had accrued interest on this amount that was sent to collections and spent about 3 weeks dealing with this matter with the collectors, cleaning up a mess I was not responsible for. I had to physically go to ********************** to collect my 4 month old check to cancel it and pay the debt collectors directly. I would like to be refunded for the interest I accrued for a wrongly submitted account to debt collectors.

  Business Response

  Date: 02/20/2025

  Dear *****,
  
  It appears that after you originally moved out, a balance was paid; however, the payment was later reversed. We recommend checking with your bank or credit card company to confirm the reason for this reversal.
  
  If you have receipt or proof that payment cleared your bank or credit card and that payment was not canceled, please provide to us so we can review and correct this issue as needed.
  
  Should you have any questions or concerns please dont hesitate to contact the office.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 27th 2024, I Vacated an apartment unit at IMT Residential *************, ** On January 9th 2025, I received an email from the leasing agent. She claimed that with the $1100 deposit already considered, we still owe $1600 because of assessment fees due in arrears, and cleaning of the unit.These charges are all highly inflated. Confusing, not mentioned any where in the leasing contract. We were not notified upon move in that somehow these assessment were paid in arrears each month. The leasing agent even said " prorated" at first. Causing greater confusion.For 3.5 years we paid assessments fees every month. And the portal said we were current. Yet when we gave notice, these were somehow due in arrears and more was needed to be brought current We were never late in our rent payment for our 3.5 year stay over there. We did not damage the unit in any way beyond reasonable use. The quality at that complex was bad. Hot water was frequently broken. Or shut off entirely. We left because they aggressively raised rates every renewal. It seems they are attempting to capitalize upon our departure.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IMT ************************************* is charging me $495.63 for their arbitrary Decision to Replace the entire carpet despite the carpet not being inspected prior to deciding to replacing the entire carpet. They preemptively and prematurely decided to replace the carpet despite inspecting after they billed themselves then charging me what was damadged, totally swallowing my deposit. Denying they couldnt replace only the damadged sections but needed to replace the entire carpet. The dates don't support an inspection was done prior to deciding to replace the carpet and I'm being extorted and threatened with collections if I don't pay. The dates don't make sense. There's a charge and billed receipt from company A that's dated Nov 13th. Endorsed & Approved Nov 15th by the property manager. However the move out inspection photos are dated Dec 2nd meaning they inspected after ordering and knowingly billed themselves to have me pay more, in addition to my deposit, admitting the carpet had more life in it despite having more life in it. completed Dec 7th still doesn't make sense with another inspection/estimate with company B that's dated Dec 8th. Reccomending to replace the entire carpet (even tho by this date the work has already been completed) meaning the work was completed before due diligence was done. Almost in a attempt to have the tenant pay the difference to the property. Very shady. I'm requesting an investigation and billing to be adjusted for these discrepancies and or no bill for me, the former tenant, at all. If this has happened to me it makes me believe they're doing it to every tenant that's moving out in a attempt to ***** as money they can from moving out tenants.

  Business Response

  Date: 01/17/2025

  Hello,
  
  When we complete preliminary inspections, we also schedule out work to be completed by vendors to help streamline the process to confirm availability dates well in advance. This helps avoid last minute scheduling issues. This is why you see the creation of the work order dates prior to your move out. The preliminary inspection may not always be accurate as most of the time we are inspecting a home that is not completely empty, so not all items are able to be properly inspected, so we try to provide the worst case scenario. Based on what the service manager observed on the preliminary inspection, he noted that a carpet replacement may be needed and scheduled accordingly.
  
  Once possession of the home was returned and the final move out inspection was conducted, the service manager reached out to the carpet cleaning vendor to see if the carpet was salvageable to avoid replacement. The event and invoice dates may not always be accurate as these are the dates the vendor enters and submits the invoice, sometimes even prior to work being completed. There were heavy stains as well as urine damage in the hallway,living room, and bedroom.
  
  The carpet cleaning vendor inspected the carpet prior to the final decision to replace the carpet, verbally stated their recommendation and provided a paper estimate on 12/8. We confirmed with the carpet replacement vendor to move forward and the carpet was replaced. You may also confirm the recommendation with the vendor as their contact information is included on their inspection and recommendation
  
  Please understand that its in the best interest of any person, company, or vendor to maintain integrity, and the carpet cleaning vendor provided their recommendation based on their knowledge and experience.While they are technically losing business by recommending replacement, they are providing their expertise based on the carpets condition.

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22777721
  
  I am rejecting this response because:
  Dear BBB Representative,
  I appreciate the opportunity to address the response provided by IMT Mission Valley regarding the disputed carpet replacement charges. While their explanation attempts to justify the charges, their statements reveal significant inconsistencies and procedural flaws that reinforce my position that the charges are unwarranted.
  Premature Replacement Approval:
  IMT admits that the work order for carpet replacement was created based on a speculative preliminary inspection conducted while the unit was still occupied. They further acknowledge that such inspections are often inaccurate. Despite this, they pre-scheduled and approved replacement before conducting the final inspection. This practice demonstrates a lack of due diligence and an arbitrary approach to decision-making.
  Discrepancy in Vendor Recommendation Timeline:
  IMT claims the carpet cleaning vendor provided a verbal recommendation and paper estimate on 12/8, yet their decision to replace the carpet had already been made prior to this date. Noted and dated in late & early November. This timeline reveals that the property acted prematurely, without sufficient evidence from the final inspection to justify their decision.
  Lack of Timestamped Evidence:
  IMT has failed to provide timestamped photographic evidence of the alleged "heavy stains" and "urine damage" they claim necessitated replacement. The timestamped photos are still after their order was placed to charge and work ahead of time to the unit. Without this documentation, their assertions remain unverified and do not meet the legal standard for charging tenants under California Civil Code ******, which requires landlords to justify deductions with evidence.
  Contradictory Statements About Carpet Condition:
  IMT acknowledges that the preliminary inspection assumed a "worst-case scenario," which implicitly admits that the carpet may have still had usable lifespan. This contradicts their claim that replacement was unavoidable and necessary.
  IMT's response does not adequately address these discrepancies, and their process appears to prioritize arbitrary scheduling over fair evaluation of tenant responsibility. I respectfully request that the $688.42 charge for carpet replacement be removed, as it was not supported by proper evidence or procedure.
  Thank you for your attention to this matter.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inhabitable living conditions at, ******************************************************************** - IMT BelaSera at ************ . Upon moving into my apartment three months ago, I immediately noticed a strong mildew smell. I reported this on my 48-hour notice paper and was assured it would be addressed. However, the issue was superficially handled by painting over a dried wet spot. Weeks later, I reported a strong cat pee odor in my babys nursery that was causing health issues for both my baby and me. Management only responded by spraying a neutralizer in the vents, which provided temporary relief. After filing another maintenance request that went ignored, I hired a third-party mold inspector who confirmed the presence of mold throughout the air vents and AC unit. Despite this evidence, management only offered to have the same vent cleaners return and refused to replace the carpet, falsely claiming it was brand new. My 9 month old son has health problems now and Im on respiratory medication due to these conditions. Upon inspecting under the carpet where it was disconnected, I discovered dead bugs, fake nails, and other debris further evidence of inadequate cleaning and maintenance. When I first moved in, I also encountered a cockroach problem. An exterminator visited once, but when I reported continued issues, the property manager scheduled another visit but showed up unannounced on a different day. During this visit, my husband was belittled by the manager, who falsely claimed there was no infestation and inaccurately stated that the exterminator had visited three times. Under Floridas implied warranty of habitability, tenants are entitled to live in safe and habitable conditions without serious hazards or dangerous conditions. I provided a 7-day notice for these issues to be resolved. But, management claims that ongoing remediation efforts prevent me from terminating my lease. Due to my son and is health I dont feel comfortable living in these conditions any longer

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2024, I received an email from ******* ********** regarding my move-out charges, which raised serious concerns about the management's practices. They retained my $250 deposit and claimed I owed an additional $296.22 after this deduction. When I inquired for details, ********** stated these charges were due to monthly utility fees from May and June, without any acknowledgment of damages or issues with the apartments condition. I consistently paid around $90-$110 for my monthly utilities, as shown in attachments #4, #5, #6, #7, and #8. Therefore, ************ claims regarding utility fees appeared inconsistent. The document labeled moveout.pdf included charges extending to the end of July, which is absurd since I moved out on July 13. I was billed for the entire month of July despite already paying $911.26 for just six days of occupancy from July 7 to July 13. Additionally, the move-out statement contained several unclear and unexplained charges, indicating a potential tactic to impose arbitrary fees on residents. This lack of transparency and accountability is troubling and suggests that the management prioritizes profit over the well-being of its residents. I had a negative experience with IMT *****. Their maintenance crew consistently fails to address issues, and they regularly increase monthly utility fees. When mistakes occur, they merely apologize without taking any steps to resolve ******* further illustrate these issues, I recommend reviewing *** ******* recent ****** review, which echoes similar grievances: ************************. Given the circumstances, I believe the Better Business Bureau (BBB) is the only organization capable of effectively protecting consumer rights in the ***. This is why I am submitting this complaint. I am seeking a total refund of $546.33, which includes my deposit of $250.00 and the disputed move-out charges of $296.22. Fair treatment and transparency are essential for all residents at IMT *****.

  Business Response

  Date: 10/25/2024

  Hi Gorkem,
  
  While reviewing your Final Account Statement all utility billing charges match up with your notice to vacate and there are no instances of overlapped billing. Utility billing is charged on a per unit basis by usage,once a move out occurs we have to collect details from the utility billing to forward to you since normal billing is in arrears. We have a signed payment agreement from you and the final account statement has paid in full. Billing details are provided in each final account statement and if you would like additional ledger details we would be happy to send over your account ledger.We strive to provide our residents with 6 start service and I am sorry to hear about your previous maintenance issues. We wish you the best in your future endeavors and if you have any questions or concerns please do not hesitate to ask we are happy to help.
  
  -IMT *****

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of **************** in ******, ** on June 30, 2024. Per our lease (Section 50) and Colorado law, our deposit needed to be returned in 60 days. If it is not returned within 60 days, they have to refund us the whole amount. We were sent an explanation of what was going to be dedicated on 7/19/24, as well as, a letter to our forwarding address. We were to receive $1735.00 back. As the middle of August came, we started calling to see if they had sent our check which they said that they did. However, it never came and we gave them our forwarding address again and they said that they put the wrong address on the check and that they would send out a new check. 60 days have came and gone, and we still did not receive our check. Now that it is past the 60 days, not only do we expect the full deposit amount of $2355.00 back, but this should be resolved in a very quick manner.

  Business Response

  Date: 09/06/2024

  Hi ****,
  
  We sincerely apologize for the miscommunication regarding your final account statement. We have correct the forwarding address to the proper state and a new check has been processed as of 09/03/2024. If there is anything else we can assist you with please do not hesitate to ask, we are happy to help.
  
  Best regards,
  **************

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landlord: IMT Residential **************************************************************************************************************** *********************************** telephone: ************** ***************** ***********************************************************, telephone ************** 1. *************************************************************************************, 2 BD Attached Apartment unit 12 months Lease: 8/6/2023 - 8/5/2024 2. 30 days notice of departure: 6/15/2024 3. Paid July Rent prorated for 14 days 7/1/2024-7/14/2024 with Bank Check $1,489.48 4. Depart early and turned keys on: 7/6/2024 not 7/14/2024 5. Security Deposit: $600 6. Agreement to be rent responsible until unit is lease by new tenant 7. On 7/9/2024, ********** assigned Representative: ***************************** stated the unit ***** was leased and inspection okay. **************************************** 8. I disputed Move-out charges within 72 hours; the amount of $2,161.95, in person with IMT manager *************************** July 15, 2024, ****************************************** we note that $2,161.95 charges has no clear explanation and not reflecting deposit and prorated rent of $1,489.48 for July, we have asked several times for explanations of charges; what are charges with abbreviations. Why landlord charges for cleaning the apartment and cleaning the floor as two separate charge. Why not reflecting the rent for 14 days 7/1 to 7/14. Why they are not refunding the $600 deposit. The response was this is **************** decisions and paperwork. IMT ***************** *************************************************************. *** continues sending mail and phone calls for charges and threat of collection agency as harassment. 10. Copy of documents are attached

  Business Response

  Date: 08/20/2024

  The final move-out statement which is included in the initial complaint itemizes all of the move out charges as well as the rent responsibility period. This statement of deposit was mailed and emailed to the former tenant. Each of the copies that have been mailed to the former tenant had been returned to us via certified mail. The documents that were part of this correspondence included invoices for work performed and was discussed at length with the former tenant when they visited the leasing office on July 15th. The rent responsibility which is outlined in the lease agreement and was also explained to the former tenants when they had provided their initial notice to vacate was also part of this discussion held on July 15th. At no point in time had our office contacted the former tenants in an effort to collect the outstanding balance identified in the statement of deposit. Our written correspondence has noted that this account will be sent to collections by this Friday, August 23rd, if left unpaid.