Reviews
Customer Review Ratings
Average of 58 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromOliver C
Date: 07/18/2025
5 starsVery helpful and pretty quick to respond. Thanks for the team!Review fromJason M
Date: 07/10/2025
1 starJason M
Date: 07/10/2025
I've submitted a request for a refund for a purchase I made but never received the end product. I was told that I'd get the refund but then I never heard back from them. I've tried contacting them several times through their terrible online chat bot but just made to sit their forever on end without any updates, any notice. Their customer support is terrible and they will take your money and provide no service and then not refund your money as they say they will.
Xsolla (USA), Inc.
Date: 07/16/2025
Hello,
Upon checking with the Xsolla support team, we have confirmed that your refund request has been approved, and you should see the amount in your payment account within 10 business days.Thank you.
Review fromabdiel l
Date: 06/07/2025
1 starabdiel l
Date: 06/07/2025
I can't easily cancel or delete my account! I've tried and looked for a delete account button but i keep getting the runaround. it is ridiculous that this isn't easy.Xsolla (USA), Inc.
Date: 06/10/2025
Hello,
Im really sorry to hear about the trouble youre having with your account deletion process. Unfortunately, I dont have the specific access to resolve this issue directly. However, I highly recommend getting in touch with our support team at *********************************** They have the proper tools and expertise to look into your situation and assist you further. When you contact them, please provide as many details as possible about the issue so they can help you efficiently. I truly hope this matter is resolved quickly and to your satisfaction.
Thank you for your understanding.Review fromJill S
Date: 05/20/2025
1 starJill S
Date: 05/20/2025
Would never do business again with any site that uses Xsolla for their payments!!! They are the ONLY company that has refused to refund for an advance auto-payment. This should be illegal!!! I'm a student and explained this to them, and they couldn't care less. The site I was using (Type Racer) also has no account management tools to indicate subscription status or cancel your subscription, and they just refer you to the Xsolla site which also has no easy way to cancel your subscription either like most sites do. Well, Xsolla - I'm now going to lose you at least as much money as the payment you took and refused to refund.Xsolla (USA), Inc.
Date: 05/28/2025
Hello!
We're sorry to hear that your refund request was not approved. If you still have concerns or questions regarding the decision of our refund managers, we encourage you to respond directly to the email you received from them. They will be able to provide you with further assistance and clarification.
Thank you!Review fromDanzella J
Date: 02/15/2025
1 starDanzella J
Date: 02/15/2025
I have been robbed ***** per month for a year from this company. I have NEVER USED THIS COMPANY nor did I ever sign up for their services. I contacted customer service and they refused to refund me a cent back. DO NOT DO BUSINESS WITH THIS COMPANY!!!!Xsolla (USA), Inc.
Date: 05/28/2025
Hello,
We're sorry to hear that your refund request was not approved. If you still have concerns or questions regarding the decision of our refund managers, we encourage you to respond directly to the email you received from them. They will be able to provide you with further assistance and clarification.
Thank you!Review fromGonzalo b
Date: 01/17/2025
1 starGonzalo b
Date: 01/17/2025
This company didn't send me my steam code and then proceeds to keep asking for proof of payment before they are willing to refund or resend the code. Issue is i sent them the info through their chat and to the support email they provided but they still cant seem to do anything other thank ask for the same info again. We went around in circles for over an hour. This is clearly a scam so i filled a charge back on my card through my bank.Xsolla (USA), Inc.
Date: 05/28/2025
Hello,
Were sorry for any inconvenience while we've handled your case. We know these things can be frustrating, but we're dedicated to getting everything right to correct the issue. If you have any specific feedback or any further assistance is needed, please visit *******************************
Thank you!Review fromC. B.
Date: 12/30/2024
1 starC. B.
Date: 12/30/2024
Xsolla is one of those companies that banks on gambling addiction with their games, using psychological profiling and research to create products that take advantage of people. They overcharge for worthless digital products, have poor customer service, and flat out refuse to refund money when they charge you for something and then don't give it to you. This company is utter garbage and should not be trusted.Xsolla (USA), Inc.
Date: 05/28/2025
Hello,
Were always working to improve how we serve our partners and you, their players - and your opinion matters to us. If you have any specific feedback that can help to do better in the future, please visit ******************************* and send it our way.
We're sorry to hear that your refund request was not approved. If you still have concerns or questions regarding the decision of our refund managers, we encourage you to respond directly to the email you received from them. They will be able to provide you with further assistance and clarification. Thank you!C. B.
Date: 06/02/2025
Considering that the feed back option is broken it's kind of useless. Also, the 'help' on Xsolla's site is simply automated junk, or simply canned responces which loop people in circles instead of ever resolving anything. The practices and business ethics of the company are questionable at best, and possibly border on criminal depending on the country. The businesses comment is a perfect example of one of it's canned responces which refuses to acknowledge it's problems and wrong doings just to direct people to a site and process which do not actually work.Review fromJoi R
Date: 11/01/2024
1 starJoi R
Date: 11/01/2024
Been playing their greedy game for years now waiting for it to go back to getting semi-better. (It goes back and forth with it's play-ability). Used the wrong payment method on a in game pack and got nothing but sarcasm and vague turn-around-times for when I will actually be assisted/reviewed. DO NOT expect help. They go out of their way to be unhelpful. If you wanna throw away your money, you'd probably have more fun burning it in your backyard. Don't give it to these money hungry, horrible people. I beg of you.Xsolla (USA), Inc.
Date: 05/28/2025
Hello,
Were sorry to hear that about your experience. Were always working to improve how we support players - and your opinion matters to us. If you have any specific feedback that can help to do better in the future, please visit ******************************* and send it our way.Review fromEdisa N
Date: 10/25/2024
1 starEdisa N
Date: 10/25/2024
In my years of playing Stardoll (since 2013) I have never had an issue with payments till now. In July 2024, my monthly subscription for ******* was charged from my card but my account was on basic membership. I contacted Xsolla and they said According to our records, your payment was successful and has been credited to your account. You may verify it on your account. Although ********************** delivers payments instantly, please note that it may take some time for the purchase to be applied to your account. If you are still not seeing the delivery, please contact the service support.I went the whole month of July with no membership on my account so I disputed the charge. When I disputed the charge, Xsolla restricted me from making any purchases on ******** for security reasons . Like why you restricting me when you guys literally robbed me of a service I paid for ???????I contacted ******** about all of this matter and they said Sorry to hear you are having trouble with the Xsolla payments. Please contact Xsolla support and explain the problem you are having to them, as they are there for you 24/7 to help with issues like this one. You can live chat with them or send them a message and they resolve any issues or questions you may have. So yeah I'm ****** at Xsolla and Stardoll for not caring about their loyal customer ??Xsolla (USA), Inc.
Date: 05/28/2025
Hello!
We're sorry to hear that you encountered some issues. Please note that you can always reach out to our support team for assistance by sending a request to *******************************. Our support agents will be happy to assist you with any concerns you may have.
Thank you!Review fromJethro K
Date: 09/22/2024
1 starJethro K
Date: 09/22/2024
Company is a scam. They will make your game account be banned because of random refund. Lost $10k game account because of **********************.Xsolla (USA), Inc.
Date: 05/28/2025
Hello!
We're sorry to hear that you encountered some issues. Please note that you can always reach out to our support team for assistance by sending a request to *******************************. Our support agents will be happy to assist you with any concerns you may have.
Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.