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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped to separate packages through this store on 2 separate occasions. The service included packaging and shipping with insurance for the value of the items. Both packages were damaged in transition by **** I was told that they have a "shipping guarantee" since they are in charge of doing all of the packaging. I called the store and I was told that they would need to file a claim with *** for those items and was told that this would take a while for *** to resolved this. 1 item was damaged around August of 2022 and the other around September of 2022. I kept following up with them about once a month after the 4th month of waiting for an answer, they kept telling me that they were still waiting, that they were escalating, that they would need to refile the claims, that they were going to contact the regional supervisor for ***, and the answers were always similar whenever I followed up. I was even told that some claims were taking up to a year or longer, but for me not to worry that I had a shipping guarantee and that I would eventually get my money (for the shipping insurance that I paid). Eventually I contacted *** corporate directly, via phone and email, however, I was told that I had to deal directly with the store since they were an independent store. *** corporate did confirm that they only had 1 claim for the tracking numbers provide by me, but it was closed in September 2022. I was basically told that they could not do anything about this and that I had to work with the store's owner to get this settled. I provided all this information to both the store owner, *** and his Son ***. They both said that *** was lying to me, but that they would continue work on these 2 claims of mine. *** would response every now and then but eventually he just stopped responding whenever I followed up. At this point I don't know what else to do expect file a complain with the BBB. Here are the tracking numbers 1Z589W3F4244642616. 1Z589W3F0308357334,Thank you for your time

The UPS Store is NOT a BBB Accredited Business.

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