We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ceramic Tile Contractors

EURO STONE AMERICA International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ceramic Tile Contractors.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Erik D

    Date: 05/02/2024

    Hi,
    Today we stopped in to purchase flooring, countertops & backsplash for our total kitchen remodel.
    I called earlier in the day and confirmed with Ivan that he would be there as Euro Stone fabricated and installed our new shower last year, which we are extremely satisfied with the craftsmanship.
    I left my work in Burbank early to pick up the family in Santa Clarita and then drove out to Simi Valley.
    We arrive at Euro Stone and there was not a soul in sight. A couple of minutes passed before Ivan enters. He shakes my hand and says give him a few minutes and he'll be right with us. We say no problem.
    Thirty one minutes pass and there is no Ivan. We figured he just got busy and lost track of time.
    We asked one of the employees to let Ivan know that we are still waiting.
    The employee comes back and says Ivan is on a zoom call and at this point you would think Ivan would have told the employee, "Sorry" and he will be with us in X amount of minutes. But that did not happen at all.
    So we asked how long do you think he will be, as we were willing to wait. The employee said he didn't know.
    At this point we realize our business is not wanted and we left. We are extremely disappointed as we thought we had a good working relationship with Ivan and Euro Stone.
    No matter how good your prices/craftsmanship may be, if the customer service is not there, people will be willing to leave just as we did. We find Euro Stone lacking professionalism and common courtesy.
    Disappointed Ex-Customer
    Erik D.

EURO STONE AMERICA International, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.