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Business Profile

Insurance Claims Processing

Schifrin, Gagnon & Dickey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me a fishy letter in the mail which I received yesterday. Apparently they are representing AT&T. Back story- this past August, AT&T came out to fix a split wire. The guy never said anything about a charge/fee or any bill I would get. Not once was a charge disclosed, I never received a phone call just this letter that I am owing them $681.02. I called both AT&T and this company. AT&T had no info on this and S,G,& D has not called me back on the matter. This entire situation has been handled poorly. The letter has also been port typed out. Couldn’t even get my name right.

    Business Response

    Date: 11/23/2022

    Our firm is a vendor to AT&T working to collect recovery for damage to facilities owned by AT&T. It appears that the complaint B****** ****** filed should have been made against AT&T and not SGD as it is not our office who is billing Brandon Chitty, it is AT&T for the damage he negligently caused.

    Back in August of this year AT&T’s underground cable was cut when B****** ****** was working in his yard. Mr. Chitty is aware of and was present when AT&T technicians were making their repairs. According to AT&T, B****** ****** failed to call 811 to have the underground service marked prior to doing any digging and damaged an underground cable.

    AT&T finalized this claim on 10/11/2022 (as seen on the top left corner of AT&T invoice) and the invoices for repair was mailed to B****** ****** that same day.

    AT&T then sent the claim to our office for further handling. On November 09, 2022, we sent B****** ****** our standard letter informing him that our office has now taken over the handling of this claim and to contact our office with any questions. We also provided another copy of AT&T’s claim for damage in case he didn’t receive the initial one from AT&T. 

    We understand that Mr. Chitty feels he doesn’t owe this amount ($681.02). However, the damage B****** ****** caused could have been prevented if he had contacted 811 and had the underground facilities marked accordingly before digging began.

    If B****** ****** would like to contact our office, we can work out a settlement for the benefit of both him and AT&T.

     

    Respectfully,

    SCHIFRIN, GAGNON & DICKEY

Schifrin, Gagnon & Dickey is NOT a BBB Accredited Business.

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